Yes, a 1-year or 2-year agreement is required with all of our bundles.
No. We will however, continue to source great content that will be of interest to our customers.
After selecting the BlackBerry Plan option from the main menu (*129#) or through the direct code (*136#) you will be taken to the following screen. These options will allow you to check your plan status, change your plan, extend your service or enable the auto-renew feature.
"We ask you to return quickly with your payment receipt to the vendor where the eTopUp was made.
If you are still having problems with topping up, why not chat to an agent or email us using the "Contact Us" pages."
Yes, the customer will have the ability to purchase multiple bolt-ons or TALK, TEXT and DATA plans within the 30 day cycle. The new plan purchased will expire 30 days from the date of purchase
You can top at any of our Flow outlets in the islands where FLOW operates. If in the United States, Canada, UK you can top up at the Online or any Western Union, or look out for our Retailers in major cities in US.
Yes. Customers can purchase prepaid bolt-ons along with their standard Pay per Use prepaid service
"You’ll receive a text message stating the amount that your phone has been topped up with.
If the text notification was not received, please use our "Contact Us" pages to report your issue. Alternatively you can chat online to one of our advisers."
NO. Flow FAVES is only available as a prepaid mobile service
Once you purchase the plan you can immediately begin to enjoy the benefits.
"Accessing your voicemail is free and easy.
Dial *123*123 and press SEND.
If you have already set up your voicemail you will hear ""Welcome to the message centre please enter your passcode".
If you are accessing voicemail for the first time you will hear "Welcome to your message centre, I will be helping you to set up your own personal mailbox".
The first time you call your voicemail your temporary passcode will be 1234 and you can change it to a passcode with 4-10 digits of your choice using the menu."
No. Customer will be notified only when their subscription actually expires.