"If you have not received your bill in the mail, you can go online to view your bill by clicking My Flow above and logging in.
If you would like a printed copy of your bill there is a charge for a copy to be sent to you. If you would still like one you can chat to one of our customer service team online to arrange for this to be sent to you.
You may want to Check with the Post Office to verify your bills are being delivered as our billing team send bills to our customers every month at the same time of the month."