Tru TV will no longer be offered in our region from October 31st, 2023. No other TV provider will be able to offer this channel in our region.
Tru TV has been discontinued effective October 31st, 2023.
Customers may purchase a phone at an affordable price at our Flow store.
Yes, all devices that are 2G only will be affected by the shutdown.
Go to Settings > Connections > Mobile Networks > Network Mode. Use the drop down menu to see network options. If you see “2G Only” or “GSM/2G Only” you have a 2G phone.
Services will still be accessible locally using the current SIM card and current phone.
Data services will also be impacted with the 2G shutdown, however, upgrading to an LTE device will guarantee a much faster browsing experience.
To our Valued Customers and Stakeholders:
We thank you for trusting us with your connectivity needs. We have worked hard to run an efficient business and keep our costs down even while making significant investments in our network to improve speed and reliability, and adding more value with innovative products and services such as:
Upgraded our network for a better overall experience by:
We are therefore pleased to introduce you to our Fibre-to-the-Home suite of broadband plans and bundles powered by Flow’s fiber connection across the Territory, offering faster, symmetrical upload and download speeds.
Effective February 13, 2024, customers on our previously offered Superfast 25, Superfast 50, Superfast 100, Superfast 200 or Superfast 400 internet and bundle plans will be automatically upgraded to our new Suite of Fiber plans and bundles, which offer more speed and reliability at an affordable price.
We also wish to advise that effective February 13, 2024, there will be an automatic transfer of our postpaid mobile customers to our newer postpaid mobile plans which offer greater value and more data, as our current plans will no longer be offered.
We are always here to help. If you have any questions or need assistance, please call us at 1 800 804 2994 or visit our website for more details –Thank you for choosing Flow as your preferred network.
Our customer care representatives (Contact Centre) are always willing to assist. Please feel free to contact us by dialing 100 from a FLOW mobile or landline phone or 1800-804-2994
No, existing customers who currently have Tru TV as part of their package will not have to pay additional for the Adult Swim channel.
Adult Swim is a channel targeted at young adults (18-54 years) and offers programming that includes adult animation (originals and DC animation), anime and gaming. The roster includes global hits such as Rick and Morty, Primal, DC Harley Quinn, League of Justice, Naruto and Dragon Ball Z.
Yes, customers who currently subscribe to a TV package that has Tru TV will have a replacement channel known as Adult Swim effective October 31st, 2023.
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