Our customer care representatives are always willing to assist, simply call our Contact Centre at 1-800-804-2994, or visit any retail store. Please feel free to also contact us by dialing 100 from a FLOW mobile or landline phone, or WhatsApp Message our Virtual Retail Store at 544-4444 or 544-0189.
A FLOW prepaid subscriber may pay back a loan through a recharge purchased through voucher, direct top up, online top up, international top up or credit transfer. The recharge value will be applied towards the loan value. Promotional balance wont be used to repay a loan.
A FLOW prepaid subscriber may take as many loans as they would like, as long as any prior loan has been paid in full. If there are unpaid balances, the prepaid subscriber will not be able to take on another loan.
No, FLOW postpaid subscribers are unable to request a loan.
No, non-FLOW prepaid customers are unable to request a loan.
Yes, a FLOW prepaid subscriber receives a FLOW Lend request while roaming and apply for a loan.
Dear Valued Customers and Stakeholders:
The COVID-19 global pandemic continues to make us keenly aware of our responsibility to keep the BVI connected, with constantly evolving working norms and the increasing need for our schools to implement remote learning solutions.
Our Management Team with the support of our parent company, is focused on and committed to doing everything in our power to keep you online during this unprecedented period.
We encourage you to continue to follow the guidelines from the Ministry of Health and take the necessary steps to protect yourself and loved ones, as we work together to minimize the spread of the virus.
The safety of our employees, their families, our customers, and the communities where we operate remains our primary concern. We assure you that we continue to rigorously follow the recommended safety protocols of the Ministry of Health to safeguard your well-being. This includes:
We encourage you to use our easy and convenient online channels, where possible:
Should you still need to visit our retail stores, we remain available to serve you. Our stores are currently open Monday to Friday from 8:30am to 5pm, and on Saturday from 9am to 2pm. We will be happy to assist you.
We remain committed to delivering the best home internet experience and continue to build a strong and expansive fiber network so that you can remain connected to what matters most and enjoy broadband speeds ranging from 100Mbps up to 1Gbps.
This will enable our customers to have the broadband speeds they need to meet their digital needs and to do easily. Teleconferencing, streaming, gaming, downloading, and uploading will all be faster with less buffering.
We will continue to monitor information from the World Health Organization (WHO) and the Ministry of Health and keep you updated.
On behalf of our entire team, I would like to say thank you for choosing Flow as your telecommunications provider.
Our customer care representatives (Contact Centre) are always willing to assist or visit any retail store. Please feel free to contact us by dialing 100 from a FLOW mobile or landline phone or [Phone Number]
Flow is seeking to bring even more entertainment value to its customers. We will ensure the market is fully aware of any changes or special offers. We will certainly keep customers informed of changes.
In the event a recharge is performed by a prepaid subscriber and is subject to a given promotion, the promotional balance derived from it will not be able to be used to repay an outstanding loan.
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