Page 15 | Discoverflow | British Virgin Islands | bvi1206334022| FAQ | faq

1. Confirm that your data plan has not expired. You can download the MyFlow app and link it to your postpaid account so that you can monitor your data usage.
2. If your data has expired, it will recharge on the 15th of each month.
3. If your data has not expired, reboot your LTE router, by unplugging and plugging back in the device.
4. If none of the above steps are applicable or have worked, please return to the store with your device as it may need to be reset.

No, you will need to apply for landline and broadband services because Flow TV is delivered through wired internet for quicker connection and a smoother delivery. of service. You can explore our range of TV Bundle Packages to choose the bundle that suits your family.

"We want to make sure that you can view your historical usage so will keep your bills online for you to view at any time for 18 months.

If you want to discuss a bill that is older than 18 months then please chat online to one of our customer service team and they will be able to help you."

Yes. You can link to accounts in any of the 13 islands where Flow operates.

The price of your iPhone will vary depending on the plan that you select.

For calls within the roaming area, simply dial 1, the area code and telephone number.

For international calls, dial the international (0 or 011) plus the area code and telephone number.

For some cities, you may have to drop the 0 which comes before the country code E.g. for England, drop the 0 before the 4.

"You can send text messages just as you would in your home country.

Just use +1 and the three digit country code number as you would in your home country.

Most networks will allow you to send and receive text messages while you are travelling. It is FREE to receive a text message."

Roaming lets you make and receive calls, send sms and exchange data outside of your home country.

With roaming, you never have to change your number and you can be easily reached in most places in the world.

Please refer to the roaming section of the Flow website to view the destinations where roaming is available.

1. Dual Band - refers to the capability of GSM network infrastructure and handsets to operate across two frequency bands. This type of handset works in most of the Caribbean, USA and Canada.
2. Tri Band: A tri-band mobile will operate on three different frequencies; depending on the available network. This handset will work in Trinidad & Tobago, Martinique, Guadeloupe, Europe and the UK.
3. Quad Band: A quad band handset is operational on any of the four GSM frequencies. This is the ultimate global handset works anywhere in the world, provided we have a Roaming agreement with that country.

Note: Check that your phone battery is fully charged before you, travel and be sure to take along a power charger. For some countries you may require a power converter to change from 100V to 220V"

One Rate Roaming allows FLOW Caribbean mobile customers to pay one standard roaming rate for all calls made and received while roaming with FLOW .

This is in any of the 13 islands where FLOW operates and in Trinidad & Tobago. Therefore, FLOW customers will be billed at the same roaming rate regardless of which FLOW market they visit.

"No. One Rate Roaming charges are billed separately and are not included as part of your monthly bucket of free minutes, SMS or data.

This applies to all plans including our Calling Circle and Closed User Group plans."

For postpaid customers security deposits may be required we have an arrany of roaming packages available. Please check our website or visit your nearest Flow Store.