"Any unanswered call while roaming will be forward to your voice mail box. Once the caller records a message you will receive a message waiting indicator (an envelope icon).
To retrieve a message:"Local calls require just the area code and number.
For example, if you’re dialling a number in Alexandria Virginia while you are in Washington DC, just dial 1 703 for the area code and then the local number."
"We're sorry to hear you're thinking of disconnecting.
Please remember that there may be a minimum contract period for the service that you have depending on the particular product, offer or bundle.
If you decide to leave us within your minimum contract period, you may be charged outstanding line rental or monthly charges to the end of the contract.
If there is an issue that is the reason for your request, we want to work with you to resolve the issues so please use the contact us link above and we will start work on resolving the issues straight away."
You can talk to our Customer Service team using the online Chat tool or by using the "Contact Us" pages. Alternatively you can email us [email protected]
"For security reasons you should change your password frequently. To change your password, click the Change Password link on the menu. You will be asked to login again. Enter your email address and password to login. Enter your current password, the new password and then re-enter the new password again for validation. Click the Save Changes button to save the new password. You will receive a confirmation email from us regarding this change to your account.
Contact us if you’ve received a email confirmation in error using one of the three easy methods below.
"To update your account information, login to your online account and click the View Account Info link on the menu. This will allow you to change your name, contact number, country, occupation, the number of Flow services, or the way you want us to contact you. You will receive a confirmation email from us regarding any changes to your account.
Contact us if you’ve received a email confirmation in error using one of the three easy methods below.
Call at 1-800-804-2994
For your security, after 3 failed login attempts your account will be locked out for a period of 24 hours. Contact us to unlock your account using one of the three easy.
"You can check your usage at any time by using the following steps:
Go to discoverflow.co .
Click My LIME.
Log in with your specific username and password.
Select your country
Click on My Accounts.
Click on View next to the account you want to view billing details for
Click on Track Unbilled Usage.
Your interim balance shows the values of calls made since the start of your billing cycle. However, it does not discount calls that may be included in your plans – this won’t be done until your new bill is issued to you."
No. Once you sign up for electronic billing, we will no longer send you a paper bill. If you want to print your bill go online and choose the Download Bill As PDF option and print it using Adobe Reader.
"You can view your account information including your bills online at any time: Accessing the information is really easy. To view your account, follow these steps
Step 1 - Go to discoverflow.co .
Step 2 - Click My Flow.
Step 3 - Log in with your specific username and password.
Step 4 - Select your country
Step 5 - Click on My Accounts.
Step 6 - Click on View next to the account you want to view billing details for
Step 7 - Click on View next to the bill period you want to see."
"If you have not received your bill in the mail, you can go online to view your bill by clicking My Flow above and logging in.
If you would like a printed copy of your bill there is a charge for a copy to be sent to you. If you would still like one you can chat to one of our customer service team online to arrange for this to be sent to you.
You may want to Check with the Post Office to verify your bills are being delivered as our billing team send bills to our customers every month at the same time of the month."
"To ensure that the fault is not internal, you should test the telephone-related devices on the inside of your premises. Devices connected to your telephone line - fax machines, computer modems, satellite TV systems, broadband or ADSL connections, home security systems, and other devices - are often the cause of a telephone service outage.
Follow these simple steps to test the telephone-related devices inside your residence:
Step 1: Unplug all telephone-related devices from the telephone jacks, starting with the equipment that is also plugged into the electrical outlets. After all devices have been disconnected, wait one minute and then proceed to Step 2.
Step 2: Plug a working telephone instrument (ideally one that is not cordless or one that does not require connection to an electrical outlet) into the Customer Service Port on the NID outside, and test for dial tone. If you hear dial tone, unplug the telephone instrument and repeat the same process until you have tested each telephone jack. If you have more than one telephone, continue this process until you have successfully tested each instrument.
Step 3: Reconnect each telephone-related device - if you do not hear dial tone on a device, or if there is static, the problem is most likely associated with that particular telephone, jack, or telephone-related equipment. Disconnect and repair or replace the problem device.
If there is no dial tone, report the issue by chatting online with an agent or using the ""Contact Us"" pages of this site."