You should contact FLOW immediately to reschedule.
Yes. All prepaid and postpaid services on 3G devices in the US will be impacted – voice, data and SMS.
Your 3G phone and other 3G devices will no longer work on the major mobile carriers in the USA as a result of the decommissioning of their 3G technology which will be phased out across the networks during 2022. This will be effective as at the following dates:
| Network | Termination Date |
|---|---|
| AT & T | February 22, 2022 |
| T-Mobile | July 1, 2022 |
Dear Valued Customer:
We are excited to be able to fulfill our promise of a better broadband and mobile experience for our customers in Grand Turk.
We know that the ongoing upgrades have at times interrupted or degraded our service levels and we thank customers for their continued patience and loyalty to our brand.
To this end we wish to direct customers in Grand Turk to use our Virtual Retail Store as a safe and secure option for:
| Store | WhatsApp Number | |
|---|---|---|
| Grand Turk | 649-242-3569649-242-3569 | Demeika.Quant@cwc.com |
Making a fault report ensures that your service request is received and resolved in a timely manner by our Customer Experience department.
AVOID USING THESE METHODS TO REPORT A FAULT:
We will make every effort to reply to all requests in a timely manner.
Sincerely,
Demeika Quant-Hamilton
Head of Retail Sales
Dear Customer,
As of July 1, Flow will no longer support picture messaging sent via SMS/MMS services, or WAP services. We would like to recommend that you use WEB browsers to access the Internet once we stop supporting WAP or WAP services.
We understand that this change may impact how you use our services but we continue to support other channels that make sharing easier.
Thank you for being a Flow customer!
Sincerely,
Your Flow Team
Why I’m seeing an alert or error message when I tried to send a message?
As of July 1, Flow will disconnect SMS/MMS services, which mean that messages that contain images won’t be able to be sent using our SMS service. You will still be able to continue using our SMS service for regular text messages. Try using messaging apps from the app store to share with friends and family.
If you are an iOS user:
iOS Messages setting screen
Why I cannot access WAP service anymore?
As of July 1, Flow disconnected our WAP services or WAP browsing. Please use a web browser for your internet needs.
Yes. Customers will be charged a nominal flat fee for every loan:
| Loan Amount(USD) | Fee Amount(USD) |
|---|---|
| 5 | 1.00 |
| 12 | 1.00 |
| 20 | 1.50 |
| 30 | 1.50 |
| 40 | 12.00 |
All first-time subscribers level is set as BEGINNERs, however as the prepaid subscriber repay the loans they are awarded points and levelled to bronze etc.
Repays: If a FLOW prepaid subscriber surpassed the 30-day-period to repay, but pays back before reaching an inactive state, his debt will be considered repaid. Partially repays: if the FLOW Prepaid subscriber makes a partial repayment over the course of the next 30 days after their loan was issued, their outstanding balance will remain and will be deducted from any further recharge. Does not repay: if a FLOW prepaid subscriber does not repay within the 30-day period, and is then inactive, he will be disconnected, and his outstanding balance will be treated as bad debt.
The FLOW prepaid subscriber will be prompted to pay back all loans within 15 days to receive points, but ultimately, he will have 30 days to repay the loan.
In the event a recharge is performed by a prepaid subscriber and is subject to a given promotion, the promotional balance derived from it will not be able to be used to repay an outstanding loan.
A FLOW prepaid subscriber may pay back a loan through a recharge purchased through voucher, direct top up, online top up, international top up or credit transfer. The recharge value will be applied towards the loan value. Promotional balance wont be used to repay a loan.
A FLOW prepaid subscriber may take as many loans as they would like, as long as any prior loan has been paid in full. If there are unpaid balances, the prepaid subscriber will not be able to take on another loan.
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