The SWIFT messaging is subject to an FUP. Visit a FLOW store to find out more.
Customers will receive an email communication on the channel change. Additionally, a channel slide will be placed on the channel being removed to advise customers that the channel is no longer available on our network.
No. We will however, continue to source great content that will be of interest to our customers.
Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.
We value our relationship with you and will continue to negotiate with the various content providers in order to broadcast your favourite content. We are also in the process of sourcing other content that you will enjoy.
Flow is seeking to bring even more entertainment value to its customers. We will ensure the market is fully aware of any changes or special offers. We will certainly keep customers informed of changes.
Our customer care representatives (Contact Centre) are always willing to assist or visit any retail store. Please feel free to contact us by dialing 100 from a FLOW mobile or landline phone or [Phone Number]
Dear Valued Customers and Partners,
At Flow, we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.
Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.
At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. To cope with the Coronavirus (COVID-19), we are taking additional actions:
To ensure the safety of our employees and customers, we strongly encourage all customers to use our remote services solutions from the comfort of your home or work and avoid crowded areas.
We are reinforcing our customer service team going forward so that you can:
And, much more information and services at your fingertips.
Our stores will remain open for as long as possible, but please check opening hours as they may change for safety reasons. Store Hours are available at: https://discoverflow.co/turks-and-caicos/find-a-store.
If you do need to visit one of our stores, please follow Ministry of Health and WHO guidelines to protect the safety of our customers and employees. Don’t come if you are sick or you have fever. Keep a safe distance and avoid contact with surfaces and other customers and employees.
Importantly, we ask you to pay your bills in our touchless kiosk
Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask your understanding.
We have the biggest coverage and the highest capacity mobile network in the Country and we are rolling our best in class fixed network technology across Turks and Caicos.
Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at time some slow down when we reach our limits.
We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.
We are by your side, keeping you connected.
Dear Valued Customers and Partners,
The COVID-19 global pandemic continues to make us keenly aware of our responsibility to keep Turks and Caicos connected despite constantly evolving working norms and the increasing need for our schools to implement remote learning solutions.
Our Local Crisis Management Team with the support of our parent company, are focused on and committed to doing everything in our power to keep you online during this unprecedented period.
We encourage you to continue to follow the guidelines from the Ministry of Health and take the necessary steps to protect yourself and loved ones. We must continue to do all we can to minimize the spread of the virus.
STORE OPERATIONSThe safety of our employees, their families, our customers, and the communities where we operate is our primary concern. We also want to assure you that we continue to rigorously follow the recommended safety protocols of the MoH to safeguard your well-being. This includes:
We encourage you to use our easy and convenient online channels, where possible:
Should you still need to visit our retail stores, we remain available to serve you. Our stores are currently open Monday to Friday from 8:30am to 4pm. We will be happy to assist you.
NETWORK UPDATEWe remain committed to delivering the best home internet experience and continue to build a strong and expansive fiber network so that you can remain connected to what matters most and enjoy broadband speeds ranging from 15Mbps up to 200Mbps.
This will enable our customers to have the broadband speeds they need to meet their digital needs and to do it in less time. Teleconferencing, streaming, gaming, downloading, and uploading will all be faster with less buffering.
This is a defining time for our country.
Let’s be kind and support each other, especially the less fortunate and more vulnerable among us. Remember, we are a resilient nation and we will get through this together.
We will continue to monitor information from the World Health Organization (WHO) and the Ministry of Health and keep you updated. Keep safe!
On behalf of our entire team, I would like to say thank you for choosing Flow as your telecommunications provider.
FLOW Lend is a service that allows Flow prepaid subscribers to access credit advance (loan) for their account. Flow Lend loans can be used for voice calls, data/Internet and sending SMS.
No, you will not see a reduction in your bill. Your cable charges are not calculated on a per channel basis, but rather with due consideration for the programming costs. As such, we have put together the best packages which will be affordable for our customers.
The channel will be removed by 11:59 pm on October 31, 2019