Look in your mobile network settings. If your phone is 3G or 4G capable, you will see the options to activate 3G, UMTS, HSPA, HSP+, 4G or LTE settings in your phone. You will not need to replace your phone. Just make sure 3G/4G is turned on.
Customers may purchase a phone at an affordable price at our Flow store.
Yes, all devices that are 2G only will be affected by the shutdown.
Go to Settings > Connections > Mobile Networks > Network Mode. Use the drop down menu to see network options. If you see “2G Only” or “GSM/2G Only” you have a 2G phone.
Services will still be accessible locally using the current SIM card and current phone.
Data services will also be impacted with the 2G shutdown, however, upgrading to an LTE device will guarantee a much faster browsing experience.
Max will offer 3 different plans direct to customers (DTC). The 3 plans customers can choose from are:
Basic with Ads Plan:
- Watch with limited ads
- Stream on 2 devices at once
- Full HD video resolution
Standard Plan
- Stream on 2 devices at once
- Full HD video resolution
- 30 downloads to watch on the go
Platinum Plan:
- Stream on 4 devices at once
- 4K Ultra HD video resolution*
- Dolby Atmos audio*
- 100 downloads to watch on the go
NOTE: The Plan which Flow customers will have access to is the Standard Plan
1. Your profiles, viewing history, and My List will be transferred to Max so you can pick up where you left off.
2. Depending on your devices, HBO Max will either update automatically to Max, or when you open HBO Max, you will receive a prompt to download the app.
3. Your login information for Max will be the same as for HBO Max.
4. The functionalities in your current plan will have no change for a limited period of time. Once we have information on changes to functionalities, we’ll be informing you.
Max will arrive on February 27th. If you sign up for HBO Max now, you can stream trending favorites like House of the Dragon and Friends while you wait. We’ll transfer your account information to Max when it arrives.
The current subscribers of HBO Max will have access to Max on the day of launch.
Max combines the worlds of HBO and the DC Universe, plus hit movies, original series and fan-favorite genres like novelas, true crime, reality, food, and comedy, accompanied by an enhanced user experience.
Max will include:
- All of HBO Max: HBO original series, Max Originals, and select series and movies from Warner Bros., the DC Universe, the Wizarding World of Harry Potter, Cartoon Network, Looney Tunes, Adult Swim, and more.
- Iconic brands and beloved franchises: The best real-life shows from your favorite TV brands: Discovery Home & Health, ID, Discovery, Discovery Kids, and more. ©2024 WarnerMedia Direct Latin America, LLC. All rights reserved. Max is used under license.
Max brings all the programming that you love from HBO Max together with favorites from the Warner Bros Discovery iconic brands including Discovery Home & Health, ID, Discovery, Discovery Kids, and more.
Max will have something great for everyone— fan-favorite series like Friends and The Big Bang Theory, HBO Original series like Game of Thrones and The Last of Us, and iconic real-life formats like 90 Day Fiancé, Naked & Afraid, and Fixer Upper. In addition, Max will have plenty of hit movies, indie favorites, and critically -acclaimed documentaries.
Max will bring extraordinary stories for every moment, every mood and every member of the household
To register, link a mobile account, or recover your password via SMS, a 6-digit code will be sent. If you have not received your 6-digit code, please try the following:
Step 1: Check your spam and junk mail folders if you are registering using your email address.
Step 2: Ensure that the email address or the phone number was entered correctly.
Step 3: Refresh your email or phone inbox.
Step 4: Click "resend code" on the Flow ID registration page where the PIN should be entered.
Step 5: If all the above fails, please contact us for further support. 
Call us at 1-800-804-2994 or for Trinidad at: 1-868-223-3569 
Jamaica WhatsApp SupportBarbados WhatsApp Support Trinidad and Tobago WhatsApp Support
When entering the confirmation code, I received and error message that the code is incorrect or expired.
If you have received an error message, please try the following steps:
Step 1: Ensure that the code is being entered correctly. The code only has numerical numbers.
Step 2: Ensure that there are no spaces when entering the code.
Step 3: Click "resend code" on the Flow ID registration page to receive a new code. Try entering the new code.
Step 4: If all the above fails, please contact us for further support.Call us at 1-800-804-2994 or for Trinidad at: 1-868-223-3569Jamaica WhatsApp SupportBarbados WhatsApp Support Trinidad and Tobago WhatsApp Support
Please note that your Flow account can only be linked to one Flow ID profile. If you have received an error message, please ensure that the account number and the email address was entered correctly. If the issue persists, contact us for further support. Call us at 1-800-804-2994 or for Trinidad at: 1-868-223-3569 Jamaica WhatsApp SupportBarbados WhatsApp Support Trinidad and Tobago WhatsApp Support
Link your account using the email address that you provided to us when you signed up for your service.
If the issue persists, contact us for further support.Call us at 1-800-804-2994 or for Trinidad at: 1-868-223-3569Jamaica WhatsApp SupportBarbados WhatsApp Support Trinidad and Tobago WhatsApp Support
Your account number can be found on all your invoices at the top left and is described as ‘Account No.’
Please call us at 225-2273 and select option 3. Our Agents are available Monday to Friday: 8:00am4:30pm, Saturday: 8:00am-3pm
There is a sticker located at the bottom of your modem with your Network name and Password.
Once the equipment is installed and the power switch is on, the modem will go through its own power cycle,
you can see this by observing the lights on the modem.
The Wi-Fi symbol
, two arrows indicating connectivity
and a telephone LED
.
Once these lights become solid, after approximately 10 minutes they disappear and only the power LED
will remain lit, white if you have all services (data and voice), orange if you have data services only.
If the lights connection lights remain blinking, please call us at 225-2273 and select option 3.
If successful, proceed to connect your devices. Look below your modem for you Network/SSID.
When you identify your Wi-Fi connection, enter your Wi-Fi password. Open a browser to verify connectivity