If the service is still not working after following the steps provided above, please call us at 225-2273 and select option 3. Our Agents are available Monday to Friday: 8:00am-4:30pm, Saturday: 8:00am-3pm
Once the modem is plugged in, and the power switch is on, the modem comes on automatically. If the modem
does not come on when plugged in;
- Check that the power switch is on. (This can be found below the cable connection.)
- If the switch is on, turn off the power switch, then turn it back on and try to re-establish connection, wait a
few minutes for the modem to start up, then try for a connection.
Alternatively, you can unplug the power cable from the wall outlet, plug it back into a different outlet, ensure
the power switch is on, wait for it to start up as described in “How do I know if the modem is working?”. Wait
a few minutes then try to establish a connection.
Upon installation, three LEDs on the front of the modem will appear blinking one by one:
a Wi-Fi symbol
, two arrows indicating connectivity
and a telephone LED
.
Once these lights become solid, after approximately 10 minutes they disappear and only the power LED
will remain lit, white if you have all services (data and voice), orange if you have data services only.
The modem is now ready for use.
Existing customer - Your Billing cycle will continue as usual.
New customer – Billing will start once you activate the service. We encourage you log on to the activation portal to activate your service right away.
Please call us at 225-2273 and select option 3 , so we can help you through the activation process. Our Agents are available Monday to Friday: 8:00am-4:30pm, Saturday: 8:00am-3pm
please use the following steps to activate your service:
1. Log on to the activation portal at https://activate.discoverflow.co/
2. Sign in by completing all the fields with your information, including your Order Number & Account Number.
You will find both numbers in the welcome email we sent you earlier.
3. From the main menu, select My Services and click ‘continue’ to start your service activation.
4. Enter the 12-digit CM MAC number located at the bottom of your modem and click ‘continue’
5. Next, click ‘activate’ and that’s it. Your service will be activated shortly after completion of the above steps.
The Technician will hand a self-installation kit to the customer at their door and exit the external premises.
Please call us at 225-2273 and select option 3. Our Agents are available Monday to Friday: 8:00am4:30pm, Saturday: 8:00am-3pm
There is a sticker located at the bottom of your modem with your Network name and Password.
Once the equipment is installed and the power switch is on, the modem will go through its own power cycle,
you can see this by observing the lights on the modem.
A Power LED
, down LED
,up LED
online LED
, 2 Wi-Fi LEDs , and
2 telephone LEDs .
Once the first 4 lights become solid, the modem is now ready for use.
If the lights down LED ,up LED online LED LED, remain blinking, please call us at 225-2273 and select option 3 .
If successful, proceed to connect your devices. Look below your modem for you Network/SSID.
When you identify your Wi-Fi connection, enter your Wi-Fi password. Open a browser to verify connectivity
If the service is still not working after following the steps provided above, please call us at 225-2273 and select option 3. Our Agents are available Monday to Friday: 8:00am-4:30pm, Saturday: 8:00am-3pm
Once the modem is plugged in, the modem comes on automatically
if the modem does not come on when plugged in, you can unplug the power cable from the wall outlet, plug it back into a different outlet, wait for it to start up as described in “How do I know if the modem is working?”. Wait a few minutes then try to establish a connection.
Upon installation, eight LEDs on the front of the modem will appear blinking one by one:
A Power LED , down LED ,up LED online LED , 2 Wi-Fi LEDs , and
2 telephone LEDs .
Once the first 4 lights become solid, the modem is now ready for use the 2 Wi-Fi LEDs would flash once you
are connected to and using Wi-Fi.
The Telephone LEDs only light if you have Telephone service active, and they blink when the phone is in use.
Existing customer - Your Billing cycle will continue as usual.
New customer – Billing will start once you activate the service. We encourage you log on to the activation portal to activate your service right away.
Please call us at 225-2273 and select option 3 , so we can help you through the activation process.
Our Agents are available Monday to Friday: 8:00am-4:30pm, Saturday: 8:00am-3pm
please use the following steps to activate your service:
1. Log on to the activation portal at https://activate.discoverflow.co/
2. Sign in by completing all the fields with your information, including your Order Number & Account Number.
You will find both numbers in the welcome email we sent you earlier.
3. From the main menu, select My Services and click ‘continue’ to start your service activation.
4. Enter the 12-digit CM MAC number located at the bottom of your modem and click ‘continue’
5. Next, click ‘activate’ and that’s it. Your service will be activated shortly after completion of the above steps.
The Technician will hand a self-installation kit to the customer at their door and exit the external premises.
More information can be found on the website https://www.flowsports.co
The minimum speeds recommended is 5Mbps.The minimum speeds recommended is 5Mbps.
At launch everything will be free with no sign. The amount of simultaneous devices will be confirmed with formal sign up after the introductory period.