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The Balance and Top-Up screen lets you top up your balance using Scratch Cards or Credit Card or transfer your balance around. Transfer balance subject to the same business rules as the USSD method. The Top up/Scratch Card tab lets you choose a number to top up, and type in a Scratch Card PIN. You can also Scan the PIN in.

Regardless of how you get here, you will see the categories of Add-On you can buy. Click on an Add- On Category to see which individual Add-Ons you can purchase. Click the Add-On to expose a Buy-Now Button. Clicking it takes you to a Confirmation Screen. If you click Buy-Now, your Add-On will be purchased and your Balance reduced.

Clicking the Balances section on the Home Screen will take you to different feature balance options showing what you currently have left.

You would have to login once the app is closed or if you do nothing in the app for ten minutes.

Prepaid passwords must be between 6 and 30 characters long Contain at least one letter (a, b, c, ..., A, B, C, ...) Contain at least one digit (1, 2, 3, ...) are case sensitive but do not require upper and lowercase. You can use the same password each time you register. Each time you register a new device a 6 digit code will be sent to whatever device has the SIM with that number. That 6 digit code must be entered to register.

Prepaid users you must register to use the app You enter your phone number This connects the device and your phone number Multiple devices can manage the same phone number but each device needs to be registered independently.

You must go through the registration process : If you have never used the app on this phone before If you put your SIM in a new phone Uninstall and reinstall the app on the same phone

This feature means your phone can transfer incoming calls to another number of your choice. Call forwarding is great for the business person who wants to catch the after hours business calls at home or for anyone who does not want to miss an important call.

To connect :

1. Lift the receiver.
2. Dial *21 *21
3. Dial the number to which you want the calls to be forwarded.
4. Dial #
5. Replace the receiver.

To disconnect :

1. Lift the receiver.
2. Dial #21# #21#
3. Replace the receiver.

You can talk to our Customer Service team using the Online chat tool or by using the "Contact Us" pages. Alternatively you can email us [email protected] and we will try to resolve your fault for you as quickly as we can.

If you have an incoming call while you are on the line, the Call Waiting feature will alert you. You may then put the first call on hold, while you answer your second call. It will greatly reduce missed calls due to a busy phone.

Instructions:

• When a second call is received, you will hear a beep on the line.
• To speak to the second caller, simply press the flash button for approximately on second. The second call will then come on the line.
• When you have finished speaking to the second caller, simply press the flash button and you will be reconnected to the first caller.
• You can alternate between calls by pressing the flash button each time.

We're sorry to hear you're thinking of disconnecting.

Please remember that there may be a minimum contract period for the service that you have depending on the particular product, offer or bundle.

If you decide to leave us within your minimum contract period, you may be charged outstanding line rental or monthly charges to the end of the contract.

If there is an issue that is the reason for your request, we want to work with you to resolve the issues so please use the contact us link above and we will start work on resolving the issues straight away.