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You can report a fault to our Customer Service team using the Online chat tool or by using the "Contact Us" pages. Alternatively you can email us [email protected] and we will try to resolve your fault for you as quickly as we can.

To ensure that the fault is not internal, you should test the telephone-related devices on the inside of your premises. Devices connected to your telephone line - fax machines, computer modems, satellite TV systems, broadband or ADSL connections, home security systems, and other devices - are often the cause of a telephone service outage. Follow these simple steps to test the telephone-related devices inside your residence:

1. Unplug all telephone-related devices from the telephone jacks, starting with the equipment that is also plugged into the electrical outlets. After all devices have been disconnected, wait one minute and then proceed to Step 2.
2. Plug a working telephone instrument (ideally one that is not cordless or does not require connection to an electrical outlet) into a telephone jack, and test for dial tone. If you hear dial tone, unplug the telephone instrument and repeat the same process until you have tested each telephone jack. If you have more than one telephone, continue this process until you have successfully tested each instrument.
3. Reconnect each telephone-related device - if you do not hear dial tone on a device, or if there is static, the problem is most likely associated with that particular telephone, jack, or telephone-related equipment. Disconnect and repair or replace the problem device.

If there is no dial tone, report the issue by chatting online with an agent or using the "Contact Us" pages of this site.

Yes. Your MyCloud account will remain active until you make a request to cease the service or until you cease your MyPlan Postpaid data plan.

Flow have a non reversal policy, but we encourage you to chat to one of our customer service team who may be able to help you. You can chat online or by using the "Contact Us" pages.

You can top up anything between EC$3 - EC$200 in one top up.

Checking your balance is easy and can be done on your handset. Simply dial *3733*3733 and press send and follow the instructions. Calls to this number are free!

You can top at any of our Flow outlets in the islands where Flow operates. If in the United States, Canada, UK you can top up at the Online or any Western Union, or look out for our Retailers in major cities in US.

We ask you to return quickly with your payment receipt to the vendor where the eTopUp was made. If you are still having problems with topping up, why not chat to an agent or email us using the "Contact Us" pages.

All Flow Prepaid Mobile customers enjoy Call Waiting, Caller ID, Call Restrictions, Call Barring, Call Forwarding. Services also come with Text Messaging.

You can record your own personal greeting when you set up your voicemail. If you have already set up your voicemail please dial *123*123, press SEND and follow the prompts to record your own greeting.