“access charge” means the monthly charge for connection to Our network. “account” means the account in which We record Your charges or credits. “Agreement” means these general terms and conditions, Schedule 1 hereto, the service specific terms and conditions in Schedules 2 to 8 which apply to the individual components of the Service and any other terms and conditions issued by Us from time to time in respect of services not specifically mentioned herein, the Service Application Form You completed requesting the particular Service, any documents referred to in this Agreement and any additional or varied terms and conditions as We may notify You from time to time. “cancellation charge” means the charge which is applied to Your account for cancelling this Agreement before the end of the Minimum Period or the Renewal Period in effect and is calculated by adding up the unexpired monthly service charges from the time You terminate the Agreement until the end of the Minimum Period or the Renewal Period in effect. “charges” includes service charges, usage charges, access charges, installation charges, special installation charges, roaming charges, maintenance charges and any other charges relating to this Agreement or to the Service (including reasonable administrative charges), as set out in our Tariff Sheet or as notified to You.
“Country” means the territory of St Vincent & The Grenadines.
“credit limit” means the value of unbilled and unpaid charges that You are normally allowed to accumulate each month.
“equipment” means any line, or other telecommunications apparatus, or any physical component of Our network and other equipment supplied by Us to You, for the provision of any Service and includes the Terminating Device and UPS.
“installation charges” means the charges payable by You for installation and connection of the Service.
“maintenance charges” means generally one-off charges that are the result of special services that You have requested; they also include charges, as set out in our Tariff Sheet where We have attended to a fault on Your request which was subsequently proved to be within Your own apparatus, and include paying Our charges in cases where Your apparatus has damaged Our network or equipment.
“Minimum Period” means the minimum period of service, if any, specified on the Service Application Form; or, if no minimum period is so specified, one (1) month from the date of provision of the Service.
“network” means Our telecommunications network by which We provide the Service under this Agreement and includes the Terminating Device and any of Our equipment.
“NID” means the network interface device installed by Us at the service address showing the termination of Our network to which Your internal wiring is connected that is to say the network demarcation point.
“normal working hours” are 7:30 a.m. to 4:30 p.m. Monday to Friday, excluding public holidays.
“ONT” means a device called an optical network terminal that converts an optical signal into an electrical signal. The ONT is installed at the service address showing the termination of Our network to which Your inside wiring is connected that is to say the network demarcation point.
“roaming charges” means the charges incurred when a mobile phone is used outside of the Country.
“Service(s)” means the telecommunications services including but not limited to, where applicable, Fixed Line, Mobile, Internet, Netspeak, Blackberry Internet and/or Data Roaming, Mobile Data and television services, and any add-ons and/or upgrades thereto which We may offer from time to time.
“service address” means the address (or subsequent address to which You move) at which the Service is provided.
“Service Application Form” means the application form You completed for the Service and which forms part of this Agreement.
“service charges” means Our monthly charges for the provision of the Service to You, generally payable monthly in advance; and excludes usage charges.
“special installation charges” means the charges payable by You if We provide special installation services, and We shall agree with You Our charges for such services.
“Tariff Sheet” means Our most current published price lists for Services, copies of which are available from our customer service department.
“Terminating Device” means either a NID or an ONT.
“UPS” means a device which maintains a continuous supply of electric power to connected equipment (e.g. an ONT) by supplying power from a separate source in the event of a power outage.
“usage charges” means Our charges for telephone calls including international telephone calls, domestic mobile charges and any other charges not covered by the service charges or the installation charges.
“We”, “Us” and “Our” means FLOW (St Vincent & The Grenadines Limited, trading as FLOW.
“You and “Your” means the customer named on the Service Application Form.
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