Discoverflow | Saint Vincent | New Fixed Line Features

Flow Fixed-Line Platform Upgrade

Abbreviated Dialing

This feature allows you to use a code to store 90 numbers of your frequently called numbers, and to dial them simply by using two digits (10-99) , instead of having to remember and dial the complete telephone number every time. These include long distance numbers.

Remember to keep a list of numbers and codes you have stored.

Barred Access

This feature allows you to control outgoing calls from your telephone by dialing a personal short code called the keyword (KW).

How to set-up this Feature:

Your keyword (kw) will be administered by your administrator must be kept confidential.

Call Waiting

This feature allows you to accept an incoming call whilst engaged on another call.

This feature is available to all users

Here’s how your Call waiting feature alerts you

When you are on the phone a “beep tone” will be heard to tell you another call is waiting. Only you will hear this tone.

To answer the second call

Ask your first caller to hold, then depress the switch-hook/Flash /”F” button on your phone for about one second (which places your first caller on hold). You will automatically be connected to the second caller.

To alternate between calls

By depressing the switch-hook/Flash/”F” button for about a second you may alternate between calls. Each conversation is private and cannot be heard by the other caller

Call Diversion

This feature allows all incoming calls to be diverted to your chosen number (even to a mobile or overseas number). You may still use your telephone to make outgoing calls.

Conference Calls

This feature allows you to create an instant conference call between three parties.

Call Transfer

This feature allows you to transfer a call to any other phone number

How it works

Accept an incoming call,

• Press Switch Hook/Flash button on your phone
• Dial the number to transfer to
• Hang up or wait until the party answers before hanging up.

Your account will be billed for the duration and cost of the transferred call as if it were an outgoing call.

NB: Call transfer and three way calling cannot work together

Automatic Call Back

When you dial a number and receive a busy tone, this feature provides the convenience of allowing our network to automatically monitoring the busy number and calling you back as soon as the busy number becomes free

If dialed line is busy, you will receive an announcement to instruct you on how to get our network to automatically ring you back when the busy number becomes free

Automatic Recall

This feature will inform you who your last caller was, when they called and even give you the option of calling them back; you will be given the option of entering “3” to proceed with a call back to that number. If you do not wish to proceed you would simply hang up. . If line is busy when the return call is made, our network will automatically keep trying the number, ringing you back when it the number becomes free.

Setting up your voice mailbox

• Lift your handset and listen for the VOICEMAIL special dial tone
• Dial *123**123 (A tutorial will guide you in setting up your mailbox).

YOU WILL BE PROMPT FOR :

• A passcode (which is defaulted at 1234)
• Change default pass code to set personal security code
• A greeting
• Your name

Saved messages will be kept for 14 days. If you are unable to access your voicemail box, please contact customer care at 1 (800) 804-2994 for assistance

Accessing Your Mailbox

From your private telephone

• Dial *123**123
• Key in your pass code when prompted

From any other phone

• Dial the toll free access number: 4536245
• Key in your Mailbox number

Press (*) and Key in your passcode when prompted