Customers can add additional users to their Medium and Large combo plans called share users. These users can use all allowances of calls, texts and data.
Yes, where applicable, additional share users are billed $20 per user, per month.
Our Small (S) combo plan allows a maximum of 1 user, while our Medium (M) combo plan allows a maximum of 2 users and our Large (L) combo plan allows a maximum of 4 users.
No, the plan needs to be active for the share users to access the allowances.
Yes. Customer will need to pass the standard credit check to qualify for a Combo plan.
Once the combo plan is provisioned postpaid customers will have immediate access to their allowances.
Anywhere local minutes includes all local networks in St. Vincent and the Grenadines. Regional Minutes includes all Flow Caribbean destinations. International Minutes includes US, Canada and UK Fixed lines.
Anywhere local texts includes all local networks in St. Vincent and the Grenadines.
No. Any unused minutes, texts or data will expire at the end of the month.
The LTE Combo plans offer customers lots of choice and benefits and FLOW would encourage all of its existing residential mobile users to upgrade to these new plans, but we will NOT be doing automatic migrations to these new plans. Existing customers will remain on their current plan until they contact us to request an upgrade, or if their service is closed due to non-payment of arrears or voluntary withdrawal. In the coming months we will be engaging our existing customers directly to inform them of the benefits of the new plans and invite them to upgrade.
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