Customers can check their remaining balance at any time by contacting the contact center (100 or 1800-804-2994) where one of our agents will be able to confirm the remaining balance or by using our MY FLOW Self Care App.
In plan Data can be used while roaming in Flow Caribbean Territories (St. Lucia, Grenada, Barbados, Dominica, St. Kitts, Antigua, Anguilla, BVI, Cayman, Jamaica, Montserrat, Turks & Caicos only.) In plan Voice/mins and SMS cannot be used while roaming; normal voice and SMS roaming charges will apply whilst travelling.
A billing period ends on the 28th each month and bill payments are due with-in 21 days.
Dear Valued Customers and Partners,
We would like to inform the upcoming price increase with prepaid plans effective
July 29th.
| Prepaid Plans | Current Prices XCD$ | New Prices XCD$ | Data |
|---|---|---|---|
| 1 Day | $4.00 | $5.00 | no change |
| 3 Days | $9.00 | $10.00 | no change |
| 7 Days | $24.00 | $25.00 | no change |
| 30 Days | $90.00 | $95.00 | 10 GB 12 GB |
Sincerely,
Your Flow Team
Your 3G phone and other 3G devices will no longer work on the major mobile carriers in the USA as a result of the decommissioning of their 3G technology which will be phased out across the networks during 2022. This will be effective as at the following dates:
| Network | Termination Date |
|---|---|
| AT & T | February 22, 2022 |
| T-Mobile | July 1, 2022 |
Yes. All prepaid and postpaid services on 3G devices in the US will be impacted – voice, data and SMS.
Yes. If you have 4G LTE or 5G devices you will still be able to use your device to access data roaming services in the 4G LTE or 5G network coverage areas. This means that customers will still be able to use their mobile apps to make calls, send texts, check emails, browse and watch content.
In order to access traditional voice roaming on 4G LTE or 5G networks , you will need to have a VoLTE (Voice over LTE) capable 4G LTE or 5G device. This is the functionality that makes it possible for voice quality calls to be made over the LTE/4G mobile network. This feature will need to be activated on the device in order for you to be able to make these calls.
At this time, we are in the process of improving our network to implement the VoLTE capability to facilitate traditional voice calling while in the USA. We will update our website as soon as it is available.
Most recent 4G/LTE SIM cards will work with VoLTE. To check if you have an LTE SIM, dial *555# and the SIM status will be displayed on your phone. However, if you are unsure, please call our contact centre and speak with a representative by dialing 100 for consumer or 1-800-744-0222 for business.
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