4G networks give you higher data speeds even compared to 3G. Not only will you experience greater coverage on 4G but you will also get faster Internet connection, an improved browsing experience, shorter download times and faster access to applications. Simply put 4G enhances the mobile lifestyle and experience.
You can record your own personal greeting when you set up your voicemail. If you have already set up your voicemail please dial *123, press SEND and follow the prompts to record your own greeting.
We ask you to return quickly with your payment receipt to the vendor where the eTopUp was made.
If you are still having problems with topping up, why not chat to an agent or email us using the "Contact Us" pages.
One Rate Roaming allows Flow Caribbean mobile customers to pay one standard roaming rate for all calls made and received while roaming with Flow.
This is in any of the 13 islands where Flow operate. Therefore, Flow customers will be billed at the same roaming rate regardless of which Flow market they visit.
One Rate Roaming will apply ONLY to Flow customers when roaming in Flow Caribbean markets and in Trinidad & Tobago. The locations where this applies are:
Roaming lets you make and receive calls, send sms and exchange data outside of your home country.
With roaming, you never have to change your number and you can be easily reached in most places in the world.
Please refer to the roaming section of the Flow website to view the destinations where roaming is available.
For postpaid customers security deposits may be required but there are no monthly subscription fees for roaming access on either prepaid or postpaid service.
To deactivate your voice mail while roaming, on your mobile phone dial ##61#
No. One Rate Roaming charges are billed separately and are not included as part of your monthly bucket of free minutes, SMS or data. This applies to all plans including our Calling Circle and Closed User Group plans.
To ensure that the fault is not internal, you should test the telephone-related devices on the inside of your premises. Devices connected to your telephone line - fax machines, computer modems, satellite TV systems, broadband or ADSL connections, home security systems, and other devices - are often the cause of a telephone service outage.
Follow these simple steps to test the telephone-related devices inside your residence:
Step 1: Unplug all telephone-related devices from the telephone jacks, starting with the equipment that is also plugged into the electrical outlets. After all devices have been disconnected, wait one minute and then proceed to Step 2.
Step 2: Plug a working telephone instrument (ideally one that is not cordless or does not require connection to an electrical outlet) into a telephone jack, and test for dial tone. If you hear dial tone, unplug the telephone instrument and repeat the same process until you have tested each telephone jack. If you have more than one telephone, continue this process until you have successfully tested each instrument.
Step 3: Reconnect each telephone-related device - if you do not hear dial tone on a device, or if there is static, the problem is most likely associated with that particular telephone, jack, or telephone-related equipment. Disconnect and repair or replace the problem device.
If there is no dial tone, report the issue by chatting online with an agent or using the "Contact Us" pages of this site.
You can report a fault to our Customer Service team using the online Chat tool or by using the "Contact Us" pages. Alternatively you can email us [email protected] and we will try to resolve your fault for you as quickly as we can.
We're sorry to hear you're thinking of disconnecting. Please remember that there may be a minimum contract period for the service that you have depending on the particular product, offer or bundle. If you decide to leave us within your minimum contract period, you may be charged outstanding line rental or monthly charges to the end of the contract. If there is an issue that is the reason for your request, we want to work with you to resolve the issues so please use the contact us link above and we will start work on resolving the issues straight away.
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