LTE is the fastest mobile data network in the world. Download speeds can reach up to 35Mbps. It's like having a fiber-optic cable in your pocket.
An LTE compatible device
An LTE SIM – Visit one of our stores to upgrade your SIM to a new LTE compatible SIM for FREE. It's a simple swap.
An LTE data bolt or combo plan – see our new postpaid and prepaid LTE Data plans below Have the latest software update installed in your smartphone, follow the prompts and accept any automatic software update (you won't need to sign up or make any changes to your device settings).
Yes, your existing device will work on our network. But, to take advantage of the new speeds offered by LTE you will need an LTE compatible device, LTE SIM card and LTE data plan.
Yes, we'll need to swap out your SIM, so you can access the LTE network. You can visit any FLOW Retail store to have your SIM swapped for free after you have signed up for your new LTE data plan.
If you're a prepaid customer with an LTE phone & LTE FLOW SIM, simply dial *129#*129# to view the new prepaid LTE plans.
If you're a postpaid customer with an LTE device & LTE SIM, visit the retail store to upgrade your plan to an LTE one. FLOW has new packages for light and heavy users, with plans up to 25GB.
No. The minutes expire at the end of each bill cycle.
To subscribe to the service, the customer will be required to call into the contact centre 1800 804 2994
No, you will need an ADSL modem. We offer specific ADSL modems for specific plans with term contracts.
For broadband service without contracts we have modems for sale. The sale of the modem is non refundable. You May purchase our own modem but LIME will not guarantee that it will work with our service.
Filters eliminate noise on the telephone line caused by your ADSL modem. A microfilter is required on each telephone extension that is not connected to the ADSL modem. LIME will provide a maximum of three (3) free filters. You may purchase additional filters from LIME.
Install anti-virus - Viruses are everywhere so install anti-virus software which will constantly update and protect your computer.
Monitor your kids' internet use - Keep your computer somewhere where you can see what your kids are doing. Make sure you have Parental Control software and learn more about the risks to kids.
Use spam controls - Make sure you have spam controls on your email.
Use a firewall - Broadband connections allow others to come and take over your computer if you don't use a firewall.
Be suspicious of scams - Many scams circulate over the internet and are often a way of getting you to hand over your personal details and take your money.
Don't download files or emails - Be suspicious of all emails or downloads that people send you unless you know where they are from and they look genuine.
Keep your computer in good shape - Ensure your software is up to date, back up your data and upgrade your computer periodically.
Block Spyware - Spyware (also known as Adware or Malware) can infect your system monitoring what you do. You should install and use an anti-Spyware programme to clean this up regularly.
Don't give out your personal information - 'Phishing' is a new internet phenomenon where a site or service pretends to be an established legitimate business in order to con people into giving away their private information.
Use Common Sense - General vigilance is your best weapon. Risks are out there, so only trust people and sites you know.
You will need to sign up to our Broadband service to use netspeak.
All you have to do is visit a LIME retail store to signup for service and use it over any other Internet provider's high speed Internet service providing a minimum Bandwidth of 128 kbps, however, LIME recommends a minimum Bandwidth of 512 kbps.
Yes. You need a broadband or high speed Internet connection with an Ethernet modem enabled with Session Internet Protocol (SIP).
No. Netspeak works even without a PC