Once the entire dollar balance has been used or has expired, you can still receive calls and texts, recharge your account, contact customer care and make calls to public emergency numbers. Flow will keep your number active for up to 270 days from the date the account balance expires. After that, the number will be disconnected and eventually reassigned to another customer.
Any time you top up your account, the validity of your dollar balance will be extended for another 90 days.
You can use your prepaid dollar balance for many purposes including voice calls, text messages and mobile data usage. You can also buy voice, text and data bolt-ons and other special features and services.
You can check your prepaid dollar balance and expiration date by dialing: *120#*120# or *129#*129# option1
You can also download the new MyLime Self Care App. If you have an Android phone you can download the app from Google Play. If you have an iPhone you'll find it in the Apple App Store. An easy-to-follow menu leads you to your current balance and expiration date.
Flow's mobile prepaid top up duration is 90 days for any top up amount or denomination.
The dollar amounts that you top up to a mobile prepaid account may expire if not used within a certain period of time.
No. Customers may only be signed up for a MyCloud account when they subscribe to a minimum 500 MB MyPlan Postpaid data plan. Customers will only be able to sign in to their MyCloud account via the portal or mobile App using the login details provided in the SMS.
Your MyCloud account will remain active for up to 30 days to allow you to transfer your data from the cloud. You will receive an email reminder about your account's expiry a few days before the expiry date. After 30 days the MyCloud account will be deleted.
Yes. Your MyCloud account will remain active until you make a request to cease the service or until you cease your MyPlan Postpaid data plan.