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How many MyCloud accounts can I have?

Your MyCloud account is linked to your service number. You may only have one MyCloud account per service number.

How do I access Customer Support?

We are happy to respond to all your queries. You may contact us via the MyCloud portal using the Help link or you may contact our Contact Centre at 1-800-804-2994

If my Flow service is suspended, will I still have access to my MyCloud account?

Yes. However, you will be restricted to downloading data only. You will not be able to upload to or share new content to your MyCloud account.

How can I change my password?

Password resets are available via the MyCloud portal or by calling our Contact Centre at 1-800-804-2994

What happens if I cancel my MyPlan Postpaid data plan?

Flow customers need to have an active MyPlan Postpaid data plan to have access to MyCloud. If a customer cancels their MyPlan Postpaid data plan they will lose their access to MyCloud in 30 days. Customers will need to remove their data before the 30 day expiry date or risk losing any stored data.

How do I delete my account?

We're sorry that you would like to delete your account. If you want to delete your account and remove your data from MyCloud, please visit a Retail Store or call the Contact Centre. We would really appreciate if you can let us know why you decided to delete your account, so that we can improve our service and perhaps welcome you back in the future.

How do I install MyCloud on my smartphone / tablet / computer?

  • For smartphones or tablets, look for the MyCloud app in the corresponding store
  • For Android, Android Market or Amazon Appstore
  • For iOS, Apple App Store
  • For computers, you need to login into the MyCloud portal and in the MY COMPUTER widget select your platform

Is MyCloud available for Prepaid mobile customers?

No, currently MyCloud is only available to customers who have MyPlan Postpaid data plans.

I need to check the status of my landline fault. How do I do this?

You can talk to our Customer Service team using the online Chat tool or by using the "Contact Us" pages. We will try to resolve your fault for you as quickly as we can.

How do I use Call Waiting on my fixed line service?

If you have an incoming call while you are on the line, the Call Waiting feature will alert you. You may then put the first call on hold, while you answer your second call. It will greatly reduce missed calls due to a busy phone.

Instructions:

  • When a second call is received, you will hear a beep on the line.
  • To speak to the second caller, simply press the flash button for approximately on second. The second call will then come on the line.
  • When you have finished speaking to the second caller, simply press the flash button and you will be reconnected to the first caller.
  • You can alternate between calls by pressing the flash button each time.