Discoverflow | Saint Kitts and Nevis | FAQ | Page 12 | all

We're sorry to hear you're thinking of disconnecting.

Please remember that there may be a minimum contract period for the service that you have depending on the particular product, offer or bundle.

If you decide to leave us within your minimum contract period, you may be charged outstanding line rental or monthly charges to the end of the contract.

If there is an issue that is the reason for your request, we want to work with you to resolve the issues so please use the contact us link above and we will start work on resolving the issues straight away.

You can report a fault to our Customer Service team using the Online chat tool or by using the "Contact Us" pages. Alternatively you can email us and we will try to resolve your fault for you as quickly as we can.

To ensure that the fault is not internal, you should test the telephone-related devices on the inside of your premises. Devices connected to your telephone line - fax machines, computer modems, satellite TV systems, broadband or ADSL connections, home security systems, and other devices - are often the cause of a telephone service outage.

Follow these simple steps to test the telephone-related devices inside your residence:

1. Unplug all telephone-related devices from the telephone jacks, starting with the equipment that is also plugged into the electrical outlets. After all devices have been disconnected, wait one minute and then proceed to Step 2.
2. Plug a working telephone instrument (ideally one that is not cordless or does not require connection to an electrical outlet) into a telephone jack, and test for dial tone. If you hear dial tone, unplug the telephone instrument and repeat the same process until you have tested each telephone jack. If you have more than one telephone, continue this process until you have successfully tested each instrument.
3. Reconnect each telephone-related device - if you do not hear dial tone on a device, or if there is static, the problem is most likely associated with that particular telephone, jack, or telephone-related equipment. Disconnect and repair or replace the problem device.

If there is no dial tone, report the issue by chatting online with an agent or using the "Contact Us" pages of this site.

Apple ID serves as an all-in-one account that allows users access to a variety of Apple's resources, including product registration and the Apple Store.

Once you have registered, you will able to download free apps from the Apple Store or register a new product. Simply type your Apple ID and password and the system will look up the information it needs. An Apple ID is available free-of-charge and can be obtained by signing up at My Apple ID web page. An Apple ID is composed of two parts: Username or user ID and Password. Username or user ID must be a valid email address, when you have completed the registration process Apple will send a verification email to the email address that the you provided during registration process.

iPhone is a mobile phone created by Apple. iPhone combines an iPod music/video player, a mobile phone, an internet web and email client, and a handheld application platform into one device. iPhone is intended to compete in the "smartphone" market.

You can get support for your iPhone online 24 hours a day from our dedicated iPhone experts between 7am & 11pm by calling toll free 1-800-804-2994 and by selecting the iPhone option on the automated service. You can also check the apple site www.apple.com

Unfortunately Flow do not currently offer tethering on its network using an iPhone. We hope that it is something we can deliver in the future.

Go to :- Settings --> General --> Network --> cellular Data Network --> Cellular Data

APN - ppinternet / internet

MMS

APN - ppmms / multimedia

The iPhone does have this capability, on Flow's Network this capability only exists in 3G or 4G areas.

Note, however except in Jamaica, the Flow's network support does not currently support data and voice calls simultaneously. Voice calls will get priority over data sessions, so a data session will be interrupted (put on hold) in order to deliver a voice call.

Video calling is currently not supported on Flow's mobile network; however, you can make iPhone to iPhone calls using Facetime. Facetime is video calling software for iPhones; the service is available using WiFi. Once you have access to WiFi, video calling can take place.