Discoverflow | Saint Kitts and Nevis | FAQ | Page 7 | all

Unused bolt-on minutes, texts or data remaining after the 30 days will automatically expire and will not be available for use by the customer.

Eligible customers who attempt to buy the new Talk, Text and Data plans or bolt-ons but they do not have enough funds on their account they will receive a bounce back text message indicating that they do not have enough credit and that they should top-up in order to make the purchase/registration.

Yes. Customers who buy the bolt-on plans, but have a primary account balance which is zero, will be able to use their bolt-on.

The regular calling, texts and data rates will apply when the customers usage is outside of the plan

The following destinations are included:

  • Flow Network (Local or Regional, Landline and Mobile)
  • Other Local Operators (OLO)
  • International - USA, Canada, USVI, Puerto Rico and UK (landline only)

Yes. Customers can purchase prepaid bolt-ons along with their standard Pay per use prepaid service.

To activate the plan the customer can dial and follow the menu options to select the plan of choice.

On the prepaid plans or bolt-ons customers will enjoy up to 30 days of service before re-activation is required. Prepaid customers can, however, register at any time once their minutes, texts or data are exhausted, by simply ensuring that their prepaid account has sufficient credit.

Customers with sufficient credit on their primary balance will have the requested bolt-on charge deducted from their primary balance and the bolt-on minutes, texts or data are added immediately. Thus the customer can start using the minutes, texts or data immediately. Successful customers will be sent a notification message indicating the amount charged for the chosen bolt-on plan. The notification message will also give the customer the available bolt-on balances.

With the Talk, Text and Data plan there are 2 main plans. These plans include a bundle of voice minutes, text messages and data. The minutes and text messages can be made/sent to any Flow network (Local or Regional, Fixed and Mobile, Other Local Operators (OLO), USA, Canada, UK (fixed only), Puerto Rico, and USVI.

With the inclusion of the data component customers who are not yet certain of their intended data usage, but who would still like to experience mobile data, can do so at no additional cost. With this inclusive data in the core plan prepaid users can browse the Internet or download content via their data ready mobile device or smartphone. BlackBerry data usage is not included.

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