Discoverflow | Saint Kitts and Nevis | FAQ | Page 6 | all

Users should dial *127*1**127*1* telephone number# example: *127*1*45XXXXX#

Customers who want to sign up for Flow Faves can dial *125*7#*125*7# for 7 day plan and *125*30#*125*30# for a 30 day plan

No. Flow Faves is only available as a prepaid mobile service.

All Flow Caribbean business units except Cayman Islands and Bahamas.

Flow Faves allows Flow prepaid customers to make unlimited calls and texts to their favorite five (5) Flow numbers locally at a fixed recurring charge weekly or monthly. The five numbers must be on-net to Flow landline or mobile number. Except in Antigua where only Flow Mobile Numbers can be in the Fave List.

The inclusive minutes, texts and data are for local Home country use only. The standard roaming charges will apply when roaming.

Yes, customers will receive periodic notifications as well as an expiry notification.

1. Your plan has XX minutes left, please purchase another plan to enjoy a discounted rate or you will be charged at standard advertised rate
2. Your plan has expired, please purchase another plan to enjoy discounted rate or you will be charged at standard advertised rate.

1. Customers can check their balance by dialing *120#*120# and they will see all of their prepaid balances minutes, texts and data.
2. By contacting the Contact Centre (100 or 1-800-804-2994) where one of our agents will be able to advise on remaining balances.

Yes, the customer will have the ability to purchase multiple bolt-ons or Talk, Text and Data plans within the 30 day cycle. The new plan purchased will expire 30 days from the date of purchase.

No. However customers purchasing a Data Bolt-On will receive the One Rate calling at $0.60 to Local Flow numbers and 25 Caribbean islands.