Page 10 | Discoverflow | Montserrat |496941773| FAQ | faq

The payment will appear on the customer's bill almost immediately. You will receive a confirmation email which will show the details of the transaction. You will need to contact the customer whose bill you are paying and have them verify that the payment has been applied to their account.

If you forgot your email address or username, you can click the Forgot Email link to retrieve it. Simply type in your name, contact number and on-screen security code. You will then be asked to answer the secret questions which you entered when you setup your online account. Once you have answered these questions correctly, your email address will be displayed on screen.

For security reasons you should change your password frequently. To change your password,

• click the Change Password link on the menu. You will be asked to login again.
• Enter your email address and password to login.
• Enter your current password, the new password and then re-enter the new password again for validation.
• Click the Save Changes button to save the new password.
• You will receive a confirmation email from us regarding this change to your account.
• Contact us if you've received a email confirmation in error using one of the three easy methods below.
  • 7. Chat Online with one of our agents click here.
  • 8. Email at [email protected]
  • 9. Call at 1 800 804 2994

ADSL, Asysmmetric Digital Subscriber Line, is a technology that achieves more bandwidth over existing copper telephone lines.

The requirements are:

• An ADSL compatible phone line from FLOW
• An ADSL modem that is compatible with FLOW Broadband service.
• A FLOW microfilter for each telephone or fax machine.
• An ADSL modem that is compatible with FLOW Broadband ADSL service.
• A PC with a processor of at least 333 MHz and 32 MB of RAM.

If you would like to discuss buying ADSL service from FLOW please use the Chat function to talk to one of our customer service team or use the "Contact Us" pages.

Due to the limitations of the ADSL technology, ADSL may not available in some areas.
Your application will be processed and your line will be tested for ADSL compatibility.
Even if ADSL is not currently available in your area, please fill out an application form since we are working hard to expand our ADSL service. Your application helps us know where ADSL is most needed.

No, you will need an ADSL modem. We offer specific ADSL modems for specific plans with term contracts.
For broadband service without contracts we have modems for sale. The sale of the modem is non refundable. You May purchase our own modem but FLOW will not guarantee that it will work with our service.

Filters eliminate noise on the telephone line caused by your ADSL modem. A microfilter is required on each telephone extension that is not connected to the ADSL modem. FLOW will provide a maximum of three (3) free filters. You may purchase additional filters from FLOW.

• Install anti-virus - Viruses are everywhere so install anti-virus software which will constantly update and protect your computer.
• Monitor your kids' internet use - Keep your computer somewhere where you can see what your kids are doing. Make sure you have Parental Control software and learn more about the risks to kids.
• Use spam controls - Make sure you have spam controls on your email.
• Use a firewall - Broadband connections allow others to come and take over your computer if you don't use a firewall.
• Be suspicious of scams - Many scams circulate over the internet and are often a way of getting you to hand over your personal details and take your money.
• Don't download files or emails - Be suspicious of all emails or downloads that people send you unless you know where they are from and they look genuine.
• Keep your computer in good shape - Ensure your software is up to date, back up your data and upgrade your computer periodically.
• Block Spyware - Spyware (also known as Adware or Malware) can infect your system monitoring what you do. You should install and use an anti-Spyware programme to clean this up regularly.
• Don't give out your personal information - 'Phishing' is a new internet phenomenon where a site or service pretends to be an established legitimate business in order to con people into giving away their private information.
• Use Common Sense - General vigilance is your best weapon. Risks are out there, so only trust people and sites you know.

To setup an online account you need an email address which will be used as your username plus a password which will be used to secure your account. You will be sent a confirmation email to the email registered above. In order to use the account you will need to complete the registration process. To do this you will need to give us your name, your country, and contact number. You will be required to enter 3 secret questions to further secure your account. To help us serve you better and tailor the online experience just for you, you can give us some additional information on the number of services you have with us or select how you want us to contact you.

For your security, after 3 failed login attempts your account will be locked out for a period of 24 hours. Contact us to unlock your account using one of the three easy methods below.

• Chat Online with one of our agents click here.
• Email at [email protected]
• Call at 1 800 804 2994