Page 11 | Discoverflow | Montserrat |1468952161| FAQ | faq

To update your account information, login to your online account and click the View Account Info link on the menu. This will allow you to change your name, contact number, country, occupation, the number of FLOW services, or the way you want us to contact you. You will receive a confirmation email from us regarding any changes to your account.

Contact us if you've received a email confirmation in error using one of the three easy methods below.

• Chat Online with one of our agents click here.
• Email at [email protected]
• Call at 1 800 804 2994

You will need to have your own portal account, the customer's 7 digit service number, the amount you want to pay, and a valid VISA or MasterCard credit card. You also need to ensure that you have at least 1 postpaid/billed FLOW account linked to your portal account. If you don't have at least one postpaid FLOW account linked to your portal profile you won't see the Quick Pay option.

There are three different prices depending on when you call.

To ensure that the fault is not internal, you should test the telephone-related devices on the inside of your premises. Devices connected to your telephone line - fax machines, computer modems, satellite TV systems, broadband or ADSL connections, home security systems, and other devices - are often the cause of a telephone service outage. Follow these simple steps to test the telephone-related devices inside your residence:

1. Unplug all telephone-related devices from the telephone jacks, starting with the equipment that is also plugged into the electrical outlets. After all devices have been disconnected, wait one minute and then proceed to Step 2.
2. Plug a working telephone instrument (ideally one that is not cordless or does not require connection to an electrical outlet) into a telephone jack, and test for dial tone. If you hear dial tone, unplug the telephone instrument and repeat the same process until you have tested each telephone jack. If you have more than one telephone, continue this process until you have successfully tested each instrument.
3. Reconnect each telephone-related device - if you do not hear dial tone on a device, or if there is static, the problem is most likely associated with that particular telephone, jack, or telephone-related equipment. Disconnect and repair or replace the problem device.

If there is no dial tone, report the issue by chatting online with an agent or using the "Contact Us" pages of this site.

No.  The minutes expire at the end of each bill cycle.

 No. The plan is only available to new and existing Residential Fixed Line postpaid customers.

The flat rate monthly charge will be posted on your telephone bill. The charge will be prorated in the first month depending on the time of the month you requested the service

Yes, the IDD minutes will be pro rated to coincide with the charges. 

Yes, this service will be billed monthly providing a request was not made by the customer to terminate the service whether the minutes are used or not.

No, calls to FLOW region is considered as out of plan hence you will be required to pay for such calls.  

No, FLOW Mobile customers can not subscribe to this plan as it is only available to Residential Fixed Line customers. 

There is no contractual agreement for this plan, it is a subscription plan that requires the customers to request the service or terminate the service at their leisure.