Discoverflow | Montserrat |1686571398| FAQ | faq

No even if all your primary data is used up you still have access to your Anywhere minutes and text messages

A FLOW prepaid subscriber may pay back a loan through a recharge purchased through voucher, direct top up, online top up, international top up or credit transfer. The recharge value will be applied towards the loan value. Promotional balance wont be used to repay a loan.

A FLOW prepaid subscriber may take as many loans as they would like, as long as any prior loan has been paid in full. If there are unpaid balances, the prepaid subscriber will not be able to take on another loan.

No, FLOW postpaid subscribers are unable to request a loan.

No, non-FLOW prepaid customers are unable to request a loan.

Yes, a FLOW prepaid subscriber receives a FLOW Lend request while roaming and apply for a loan.

Yes, all FLOW prepaid subscribers can request a loan through the USSD menu by dialing *536# or using Flow App. Only when there is an outstanding loan subscriber can't request a new loan.

FLOW Lend is a service that allows Flow prepaid subscribers to access credit advance (loan) for their account. Flow Lend loans can be used for voice calls, data/Internet and sending SMS.

Message from Randolph Lewis

Country Manager

Dear Valued Customers and Partners,

Flow remains committed to supporting Montserrat in its efforts to battle the spread of the novel coronavirus (COVID-19). The safety of our employees, their families, our customers, and the communities where we operate is our primary concern. We have adopted new in-store procedures which ensure that we comply with social distancing protocols and other guidelines issued by the Ministry of Education, Health and Social Services and the World Health Organization (WHO).

Our store has been reconfigured to provide more personal space between customers and we have imposed a maximum limit of 4 customers in our store at any given time. In addition, we now require all staff and customers to wear masks, and to sanitize their hands as they enter and leave our stores.

We have transitioned all our customer service offerings to our virtual store providing additional ways for you to reach us. Our team is available to answer any queries you may have:

Send an e-mail to

  • Send a WhatsApp message to our Virtual Store as follows:

    1-664-495-1079 - for assistance with retail and customer service

    1-664-495-1076 - for assistance with your broadband and fixed line services

  • Or call our Customer Service Centre toll-free at 1-800-804-2994

We also encourage you to use our easy and convenient online channels where possible. These include:

Flow remains committed to supporting the communities that we serve as we navigate through this crisis to a safer and better world.

Until then, please continue to be guided by the updates from the Ministry of Health and Social Services in their efforts to control the spread of COVID -19.

This is truly a defining time in Montserrat’s history. Let’s be kind and support each other, especially the less fortunate and more vulnerable among us. Remember, we are a resilient nation and we will get through this together.

Keep safe!

Yes. Because the Apps (Snapchat, Whats App, Instagram, Facebook and Twitter) are constantly updating in the background, they may deduct a very small amount of data while this happens.

Data will be charged at normal PAYGO charges. Customers will receive both notifications above that their allotments have been exhausted.

In the event a recharge is performed by a prepaid subscriber and is subject to a given promotion, the promotional balance derived from it will not be able to be used to repay an outstanding loan.