Discoverflow | Montserrat |1291598848| FAQ | faq

We made sure we included international minutes in the plans as we know that this is important for you to stay connected with your loved ones. Both the single plans and the family plans offer anywhere local and international minutes. These give you as much as 800 minutes per month that can be used by either one user or shared so you can keep in touch with your friends and family overseas.

No, non-FLOW prepaid customers are unable to request a loan.

Yes, a FLOW prepaid subscriber receives a FLOW Lend request while roaming and apply for a loan.

Yes, all FLOW prepaid subscribers can request a loan through the USSD menu by dialing *536# or using Flow App. Only when there is an outstanding loan subscriber can't request a new loan.

FLOW Lend is a service that allows Flow prepaid subscribers to access credit advance (loan) for their account. Flow Lend loans can be used for voice calls, data/Internet and sending SMS.

Message from Randolph Lewis

Country Manager

Dear Valued Customers and Partners,

Flow remains committed to supporting Montserrat in its efforts to battle the spread of the novel coronavirus (COVID-19). The safety of our employees, their families, our customers, and the communities where we operate is our primary concern. We have adopted new in-store procedures which ensure that we comply with social distancing protocols and other guidelines issued by the Ministry of Education, Health and Social Services and the World Health Organization (WHO).

Our store has been reconfigured to provide more personal space between customers and we have imposed a maximum limit of 4 customers in our store at any given time. In addition, we now require all staff and customers to wear masks, and to sanitize their hands as they enter and leave our stores.

We have transitioned all our customer service offerings to our virtual store providing additional ways for you to reach us. Our team is available to answer any queries you may have:

Send an e-mail to

  • Send a WhatsApp message to our Virtual Store as follows:

    1-664-495-1079 - for assistance with retail and customer service

    1-664-495-1076 - for assistance with your broadband and fixed line services

  • Or call our Customer Service Centre toll-free at 1-800-804-2994

We also encourage you to use our easy and convenient online channels where possible. These include:

Flow remains committed to supporting the communities that we serve as we navigate through this crisis to a safer and better world.

Until then, please continue to be guided by the updates from the Ministry of Health and Social Services in their efforts to control the spread of COVID -19.

This is truly a defining time in Montserrat’s history. Let’s be kind and support each other, especially the less fortunate and more vulnerable among us. Remember, we are a resilient nation and we will get through this together.

Keep safe!

Yes. Because the Apps (Snapchat, Whats App, Instagram, Facebook and Twitter) are constantly updating in the background, they may deduct a very small amount of data while this happens.

Data will be charged at normal PAYGO charges. Customers will receive both notifications above that their allotments have been exhausted.

SWIFT usage will continue to deduct from the SWIFT bucket; non-SWIFT data usage cannot be done unless another data plan is purchased (this is in place to protect our customers from PAYGO charges). Customers will receive the following message:

You have used 100% of your data plan. You can continue to enjoy your SWIFT plan however, for all other data access, please purchase a new plan by dialling *129#

All data (SWIFT and Non-SWIFT) should come from remaining data bucket if available. If data is not available, then data will be charged at normal PAYGO rates. Customers will receive the following message when their SWIFT data has been exhausted:

You have used your SWIFT Plan allotment. You can continue to use data from your plan if available or purchase another plan to access SWIFT again. Dial*129#

Yes. Subs will receive a notification that the plan has been deducted from their account and that the social media expires on XXX Day (no volume balance will shown).

No, FLOW postpaid subscribers are unable to request a loan.