Page 12 | Discoverflow | Montserrat |909290627| FAQ | faq

No, the plan only offers International Minutes.  

No, this is a Bolt-on plan that can be added to your existing fixed line plan.

To subscribe to the service, the customer will be required to call into the contact centre 1800 804 2994.

Calls to destinations that are not included in the bundle will be charged the regular rates.

You can report a fault to our Customer Service team using the online Chat tool or by using the "Contact Us" pages. Alternatively you can email us and we will try to resolve your fault for you as quickly as we can.

If you have an incoming call while you are on the line, the Call Waiting feature will alert you. You may then put the first call on hold, while you answer your second call. It will greatly reduce missed calls due to a busy phone.

Instructions:

• When a second call is received, you will hear a beep on the line.
• To speak to the second caller, simply press the flash button for approximately on second. The second call will then come on the line.
• When you have finished speaking to the second caller, simply press the flash button and you will be reconnected to the first caller.
• You can alternate between calls by pressing the flash button each time.

You can talk to our Customer Service team using the Online chat tool or by using the "Contact Us" pages. Alternatively you can email us at [email protected] and we will try to resolve your fault for you as quickly as we can.

Paying your bill is easy. Go to www.discoverflow.com

• Go to www.discoverflow.com
• Click MyFLOW
• Log in with your specific username and password.
• Select your country
• Click on My Accounts.
• Click on Pay next to the account you want wish to pay
• Enter your amount you want to pay. Click the check box next to the account. Click the Recalculate link and then Next
• Enter your credit information and Click Next
• Confirm your payment information and then Click Submit to complete your bill payment

With your payment receipt, take note of the:

• Payment location
• Receipt number
• Payment date
• Amount paid and
• account number on the receipt

And contact us using one of the three easy methods below. Chat Online with one of our agents. Email at [email protected] Call at 1 800 804 2994

If you're having problems paying your bills, we'll do all we can to help. Remember, the earlier you get in touch with us, the sooner we can work together to sort things out.

We've all done it opened a bill and thought, I didn't call that number! In many cases, there's a simple answer . it may just be a one-off call to a person or company you rang on one occasion. For example:

• Did you call your car insurance company to renew your policy, or call your gas or electricity company?
• Did you enter any competitions on TV, or take part in a TV vote for something?

If it's not any of these, is it possible that someone else in your home made the call. It's worth checking with everyone to make sure. If you still think that it is not a call that should be on your bill, then please contact us.

If you change any of your services part way through the month, your next bill will include any refunded service charges for removed items, and partial charges for any added items. Any partial month charge or credit covers the period from the date you changed your service to your monthly billing date. If you've changed more than one thing, we'll combine those charges into one single partial month charge or credit.   If you've just joined FLOW, you'll have a partial month charge for your services from the date you joined us up to the date of your first bill.