Flow Broadband offers you the benefit of using internet AND voice services on the same line, at the same time, without any time-based internet charges OR internet related local call charges. Flow Residential Broadband comes in two varieties metered plans and non-metered plans. They both use ADSL technology.
Click on the Link Accounts link on the menu. You must enter either your account number, service number or 10 digit phone number. You then enter your date of birth, national ID, passport, driver's license or billing address to verify you as the owner of the account.
If you have not received your bill in the mail, you can go online to view your bill by clicking MyFLOW above and logging in. If you would like a printed copy of your bill there is a charge for a copy to be sent to you. If you would still like one you can chat to one of our customer service team online to arrange for this to be sent to you. You may want to Check with the Post Office to verify your bills are being delivered as our billing team send bills to our customers every month at the same time of the month.
We want to make sure that you can view your historical usage so will keep your bills online for you to view at any time for 18 months.
If you want to discuss a bill that is older than 18 months then please chat online to one of our customer service team and they will be able to help you.
No. Once you sign up for electronic billing, we will no longer send you a paper bill. If you want to print your bill go online and choose the Download Bill As PDF option and print it using Adobe Reader.
It is a 12 digit number found in the top right hand corner; second line. E.g. Account Number 12345678-0000
Quick Pay is a new feature on the MyFLOW Customer Portal that will allow you to pay a bill for another account which is not linked to your portal account. It's good if you need to make a quick payment for a friend or family member who is either out of the country or otherwise unable to do it themselves.
You can make payments to up to 5 accounts with a single transaction per country with the Quick Pay method. There is no limit to the amount you can pay using the Quick Pay method.
We have added a feature which will allow you to download your bill in another format. Previously you could only download your bill as a PDF document. Now as a way to offer you more flexibility and control we have added the feature to download your call details as an Microsoft Excel document. Use the following steps: