We're sorry to hear you're thinking of disconnecting. Please remember that there may be a minimum contract period for the service that you have depending on the particular product, offer or bundle. If you decide to leave us within your minimum contract period, you may be charged outstanding line rental or monthly charges to the end of the contract. If there is an issue that is the reason for your request, we want to work with you to resolve the issues so please use the contact us link above and we will start work on resolving the issues straight away.
Flow customers will have access to over 1000 apps for free on their iPhone. There is currently no specific Apple store for this region, however, it is estimated that an Apple Store for the Caribbean will be facilitated by Apple by September 2011.
To access to the free apps, you need complete the registration process to obtain your Apple ID
No, the SWIFT messaging/ texts will come out of the Social media bucket and not the regular data bucket. After the SM plan has been depleted, the messaging/ texts will come out of regular data.
The SWIFT messaging is subject to an FUP. Visit a FLOW store to find out more.
There are several ways to activate the new plans:
Yes – the data rolls over at the point of auto renewal. Also, if a customer activates another plan prior to auto renewal, then the mins, data and SMS will carry forward.
Yes, all of the plans carry auto renewal.
Customers can call FLOW Mobile, Landlines as well as local 3rd party networks.
No; the old plans will be removed on the launch day of the new plans.
SWIFT is an acronym for Snapchat, Whats App, Instagram, Facebook and Twitter. The new plans will allow subs to use the chat/ messaging/ text aspect on these Apps. All other data use will come out of the regular data allotment on the plan.
The new plans offer significantly more value with data allotments ranging from 1GB to 10GBs. In addition to data, the plans will also allow customers to stay connected via SWIFT Messaging without depletion from their regular data.
The new Always On plans will replace the existing combo plans. The new suite will consist of 4 plans: 1, 3, 7 and 30 day options.
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