If you want to reach out to FLOW Customer Support click on the Contact entry on the Navigation Menu.
This will open a pre-addressed email for you to fill in and send to FLOW.
Look in your mobile network settings. If your phone is 3G or 4G capable, you will see the options to activate 3G, UMTS, HSPA, HSP+, 4G or LTE settings in your phone. You will not need to replace your phone. Just make sure 3G/4G is turned on.
Plan Regional mins include calls to Flow mobile & Flow fixed Caribbean destinations except for Jamaica.
Plan International minutes include US, Canada, and UK Fixed.
As a postpaid user you can log in to your existing discoverflow.co E-Billing login. Make sure you have at least one cellphone linked to that account. If you forget your password, please visit discoverflow.co E-Billing platform to reset.
You can record your own personal greeting when you set up your voicemail. If you have already set up your voicemail please dial *123, press SEND and follow the prompts to record your own greeting.
Accessing your voicemail is free and very easy. Just Dial *123 and press SEND. If you have already set up your voicemail you will hear "Welcome to the message centre please enter your passcode". If you are accessing voicemail for the first time you will hear "Welcome to your message centre, I will be helping you to set up your own personal mailbox". The first time you access your voicemail your temporary passcode will be 1234 and you can change it to a passcode with 4-10 digits of your choice by simply following the menu.
Flow has developed this Fair Use Policy along with our Acceptable Use Policy which govern the use of our network while on this plan. We set limits for the plan based on our acceptable normal customer usage to ensure that all customers have equal access to our network. Flow reserves the right to discontinue service at its sole discretion where customer use is excessive or disruptive to our network and which may affect access by other customers. You may view both policies online at https://discoverflow.co/
Yes, they do. The benefits are allocated on a 30-Day cycle. If the period of use is less than 30 days, then the benefits and charges will be pro-rated accordingly. This means for example if you started your plan in the middle of the month you would have half the benefits and pay half the plan rates.
Yes, it will, your unused primary data, SMS and minutes will only be rolled over on a one-month basis.
Each month you will be billed the applicable monthly cost of the plan you selected as well as the applicable sales tax.
If you are a new post-paid customer, you will be subject to standard credit checks and may be required to pay a deposit of XCD $250.00.
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