Yes, as with any Internet connection security should be taken seriously. FLOW recommends that you install a personal firewall for your security. A firewall may be purchased locally or downloaded from the Internet. It is your responsibility to determine what is best for you.
Yes, you may upgrade to a higher package at any time. Why not arrange it now by chatting to one of our customer service team or using the "Contact Us" pages to make your request.
The actual speed that you may received is affected by a number of factors such as how far away you live from the telephone exchange. We provide a wide range of broadband speeds across the region. To check what is available in your country / area please chat online to one of our agents or use the "Contact Us" area of the website.
Pickup the handset connected to the NetSpeak device and dial your number. To make an international call, dial your overseas number as you normally would from a traditional fixed line or mobile phone.
Yes, Any standard telephone will work with NetSpeak. Connect the base of your cordless phone to your telephone adapter and walk around your house while you talk.
Apple ID serves as an all-in-one account that
allows users’ access to a variety of Apple’s resources, including product
registration and the Apple Store.
Once you have registered, you will able to download
free apps from the Apple Store or register a new product. Simply type your
Apple ID and password and the system will look up the information it needs.
An Apple ID is available free-of-charge and can
be obtained by signing up at My Apple ID webpage. An Apple ID is composed of two parts:
username or user ID; password. Username or user ID must be a valid email
address, when you have completed the registration process Apple will send a
verification email to the email address that the you provided during
registration process.
There are four (4) all
inclusive plans for the iPhone, three (3) postpaid plans and one (1) prepaid (Prepaid plans will be delayed). These plans include minutes that can be used to call local (onnet & other mobile operators) Flow Caribbean, CAN, US, USVI, Puerto Rico and UK fixed line, send anywhere text and local MMS messages, and for data. (*Except Antigua, calls are restricted to local only)
Country | Service Plan | iPhone100 | iPhone200 | iPhone400 |
Jamaica, | Bundle | 100 | 200 | 400 |
SMS MMS | 100 10 | 200 25 | 200 40 | |
DATA | 250 | 500 | 1000 |
Country | Service Plan | iPhone100 | iPhone200 | iPhone400 |
*Cayman, BVI | Bundle minutes includes minutes to local (onnet & other mobile operators) | 100 | 200 | 400 |
SMS MMS | 100 10 | 200 25 | 400 40 | |
DATA (MB) | 500 | 1GB | 3G |
*Cayman
& Turk & Caicos will not be launching with the iPhone 100 plan
You will need to sign up to our Broadband service to use Netspeak.
All you have to do is visit the Flow retail store to signup for service and use it over any other Internet provider's high speed Internet service providing a minimum Bandwidth of 128 kbps, however, Flow recommends a minimum Bandwidth of 512 kbps.
Yes. You need a broadband or high speed Internet connection with an Ethernet modem enabled with Session Internet Protocol (SIP).
No, Netspeak works even without a PC.
None, if you already have your Ethernet modem that supports Session Initiation Protocol SIP. You'll get your NetSpeak device when you signup for service.
No. You can have your current telephone line upgraded to Broadband so that you can enjoy both telephone and Internet access.