Page 17 | Discoverflow | Montserrat |1112085377| FAQ | faq

Yes you can take your NetSpeak device anywhere in the world and use it. All you need is a broadband or high-speed Internet connection, an Ethernet modem that supports Session Initiation Protocol (SIP), and a telephone. However, we recommend you do not use your NetSpeak device to make "911" calls while you are traveling, as the service will not work as expected. All "911" calls made on the NetSpeak device are routed to the Emergency Communications Centre in your local island, even when you are traveling, and not to an emergency call centre where you are. We recommend you find another phone for your "911" calls when you are outside of your islands.

To use the NetSpeak service, you need a broadband Internet connection, a NetSpeak terminal adaptor, a standard phone, and, in some situations, a router.

A terminal adapter, or MTA, allows you to use a standard or cordless telephone to make calls over your broadband Internet connection. If you are using a standard telephone with your NetSpeak service, you need a NetSpeak terminal adapter.

Your Internet connection can seem slower from time to time often, the cause is simply that a large number of people are trying to use the Internet at the same time as you. Here are some steps you can take try and speed things up:

  • Reboot your broadband modem. You can do this by turning it off at the electricity, waiting 30 seconds and then turning it back on again. Turn off file-sharing programs (also known as Peer to Peer software, or P2P). Examples of this kind of software are Napster, Kazaa, iMesh, eMule and so on. This type of software can consume a large chunk of your connection speed. Remember, too, that your broadband speed can only be as fast as the connection of the person you are downloading from.
  • If you're running a home network, connect your broadband device directly to one computer and recheck your speed to rule out local network problems.
  • If you're using USB, we recommend that you switch to Ethernet to get the best possible results over FLOW broadband.
  • Advanced user? If you're an advanced user comfortable with using Windows DOS commands, you can also try refreshing the Windows TCP/IP component. TCP/IP (Transmission Control Protocol/Internet Protocol) is used to send data between computers, however it can become damaged. FLOW however will not be able to support you with these advanced settings.
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