Page 6 | Flow | Curacao | 95170143| FAQ

How do I pay for VOD programming?

Purchases are billed directly to your account and the associated charge will appear on your monthly bill.

How can I enter this promotion?

Here is how to enter: - Sign up for or Upgrade a Hybrid Plan, - Bundle your Home internet and Mobile, - Sign up for or Upgrade Flow Internet, - Sign up for or Upgrade a Flow TV Package, or Add an extra set top box

How is Flow's phone service different from other Voice over IP (VoIP) providers like Skype, WorldTalk, and Vonage?

With the other VoIP providers, you need to have an internet connection to get their service. Whenever calls are made over the internet, you get varying levels of service. With Flow's phone service, you're using our state-of-the-art broadband network to make and receive calls, giving you more dependable levels of service. Flow also gives you access to emergency service numbers such as 911, unlike other VoIP providers.

How do I pay for my late fee if I have a standing order?

Please make sure your standing order date is correct and make sure your payments are made before the DUE date. If you did pay your invoice late and you are charged with a late fee you can pay this via any payment option available.

I have paid for my services, but my bill states I have not. How can that be?

Your invoice is created on the first of every month. If you made a payment after the first, it's possible it hasn't been processed by our system. It's also possible that Flow hasn't received the payment yet since bank transfers take a couple days to process. This will automatically be corrected on your next bill. If you get your next bill and it still appears that you haven't paid, please contact our call centre at 93639363 so we can check your payment and correct this in our system.

How can i enter this promotion?

Here is how to enter: just Top up your FLOW mobile SIM with an amount of ANG 5,- or more and you’re in the raffle to win a smartphone weekly.

Does Flow provide computers, switches, or hubs?

Unfortunately, we don't provide these devices.

How do I add credit to my account?

If all the minutes/SMS quota is depleted before the 30 days, you can either buy a new Tourist SIM or you can add credit to your account to continue making calls or sending SMS messages.

Can I change my Plan di Komprenshon package?

No upgrades or add-ons are possible.

When can I move back to a normal account category with regular services?

When the customer has agreed to and entered a payment arrangement (refinance plan) or has cleared the overdue balance.

How long will I have to watch a VOD program?

Customers have a 24-hour window to view general content and a 12-hour window for adult purchases. Customers can watch their selection as many times as they want during that period.