Page 7 | Discoverflow | Curacao | 1452956309| FAQ | faq

Yes. All prepaid and postpaid services on 3G devices in the US will be impacted – voice, data and SMS.

Existing customer - Your Billing cycle will continue as usual.

New customer – Billing will start once you activate the service. We encourage you log on to the activation portal to activate your service right away.

You can find our bank details on your Flow bill. See screenshot below for visual.

You will receive an SMS informing you that you have won one of the 10 smartphones that are being raffled weekly. You can also stay tuned just in case you are one of the 10 lucky winners being called by the radio station that week to come pick up the prize.

Yes. You can share a single Flow internet connection between two or more computers. If your internet speeds are slow with multiple devices, confirm you have the appropriate internet plan for your needs.

As a prepaid subscriber you can check your voice, data, and SMS balance by downloading the miUTS app.
Search for "miUTS" in the iTunes App Store or Google Play to download.

When the customer has agreed to and entered a payment arrangement (refinance plan) or has cleared the overdue balance.

There are 3 VOD options currently available:

• Transactional Video-on-Demand (TVOD) TVOD content is at a fixed price per movie/show and is purchased on a transactional basis i.e., you are charged only for the content that you select to view.
• Subscription Video-on-Demand – Packages are available to customers who subscribe for specific optional packages such as HBO on Demand or MovieSTAR on Demand.
• Free Video-On-Demand (FVOD) FVOD programming is available at no cost and can be viewed as many times that the customer desires. This library will be populated with various content as it becomes available.

Depending on the offer you have signed up for, you receive the associated amount of Funmiles on your Funmiles account

Upon installation, eight LEDs on the front of the modem will appear blinking one by one:

A Power LED , down LED ,up LED online LED , 2 Wi-Fi LEDs , and
2 telephone LEDs .

Once the first 4 lights become solid, the modem is now ready for use the 2 Wi-Fi LEDs would flash once you
are connected to and using Wi-Fi.

The Telephone LEDs only light if you have Telephone service active, and they blink when the phone is in use.

Yes. If you have 4G LTE or 5G devices you will still be able to use your device to access data roaming services in the 4G LTE or 5G network coverage areas. This means that customers will still be able to use their mobile apps to make calls, send texts, check emails, browse and watch content.

Upon installation, three LEDs on the front of the modem will appear blinking one by one:

a Wi-Fi symbol , two arrows indicating connectivity and a telephone LED .

Once these lights become solid, after approximately 10 minutes they disappear and only the power LED will remain lit, white if you have all services (data and voice), orange if you have data services only.

The modem is now ready for use.