Discoverflow | Curacao | 2031350757| FAQ | faq

Dear Customer:

From all of us at Flow, would like to thank you for trusting us with your connectivity and entertainment needs. We take this responsibility very seriously and as a result, despite the rising costs of most goods and services, we have managed to avoid increasing our prices over the past 5 years and instead, created new home and mobile service bundles which reduce the combined price of these services for our customers.

We have worked hard to run an efficient business and keep our costs down even while investing continuously in our network to improve speed and reliability, and adding more value with innovative products and services such as:

  1. Upgraded our network and increased download speeds for a better overall experience.
  2. Launched Paramount+ with over 9000 hours of new originals, exclusive shows, blockbuster movies and more.

In order to sustainably and effectively serve you by continuing to invest in our network, our people and latest technologies and services we must make a small increase in our prices.

On May 1st 2023, our prices for all Internet, TV and Bundle customers will increase by no more than 5%.*

We also invite you to check out our new Internet, TV and Bundle plans that may better suit your needs.  

We are proud to operate the strongest, fastest and most reliable network in Curacao and we want you to know that we will continue to work to equip you with the very best value and service experience. Like you, we’re all riding this wave of economic instability and we are committed to doing all we can to minimise the effects on our products and services as they are vital to our everyday lives.

We are always here to help. If you have any questions or need assistance, you can contact us by calling 9363

Thank you for choosing Flow.


*Voice is excluded from any rate increases.

Plan di Komprenshon (Blue Plan) has been created for customers, whose accounts are about to be terminated. With Plan di Komprenshon, Flow gives customers an extra chance to pay an overdue balance without losing services completely. They will receive a special package with minimum speed, channels and/or fixed voice plan at no costs.

Flow’s VOD is an advanced service designed to enhance your television experience by enabling you to select and watch video content of your choice on your TV. VOD offers a wide range of programs including feature films, new releases, TV series, kids/family programming, concerts, and music videos. Local and adult content is also available to customers at their convenience. With VOD, you have all the functionality as a traditional DVD player when viewing movies from the VOD library; namely, Fast Forward, Rewind and Pause.

The Summer Promotion is event where prizes can be won when applying for our services.

The Technician will hand a self-installation kit to the customer at their door and exit the external premises.

Yes. This allows you to decide and manage what is appropriate for viewing by your children. It enables you to restrict the viewing of certain channels, movie types, cloud video recordings, content, and time periods.

Residential accounts will get a late fee of 5.30 NAF (including OB) and Business Cable modem accounts will get a late fee of 10.60 NAF (including OB) when the invoice is not paid on time. Please note that for Enterprise customers (Columbus Business Solutions) other fees are applicable.

Your mailbox number is your 11-digit local telephone number assigned by Flow, starting with 5999. So, if your phone number is 789-2789, your mailbox number is 5999-789-2789.

You can access Replay TV through your television remote, by hitting guide, then option, and clicking “Replay TV”. Click here to learn more about “Replay TV.”

Here’s a list of things to check:

  • Make sure there's electricity going to the wall outlet where the phone base for is plugged in and check that the handset is charged.
  • Double-check that the phone is working properly. Try connecting a phone that you know for certain is working.
  • See if you've got a pre-recorded message on your phone about temporary suspension of service. If you do have this pre-recorded message, please contact Flow's Customer Care Centre at 9363.
  • If you still can't dial out, then please contact our Customer Care Centre at 9363.

Cloud video recording allows you to record and playback television in Standard Definition (SD) or High Definition (HD), play a recorded program even when the program has not ended, skip, fast forward, pause and delete a recorded program or series. You can also record multiple programs when watching another program and even when the television set is turned off. You can also view free previews of TV programs.


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