Discoverflow | Curacao | 1915850440| FAQ | faq

Dear Customer:

From all of us at Flow, would like to thank you for trusting us with your connectivity and entertainment needs. We take this responsibility very seriously and as a result, despite the rising costs of most goods and services, we have managed to avoid increasing our prices over the past 5 years and instead, created new home and mobile service bundles which reduce the combined price of these services for our customers.

We have worked hard to run an efficient business and keep our costs down even while investing continuously in our network to improve speed and reliability, and adding more value with innovative products and services such as:

  1. Upgraded our network and increased download speeds for a better overall experience.
  2. Launched Paramount+ with over 9000 hours of new originals, exclusive shows, blockbuster movies and more.

In order to sustainably and effectively serve you by continuing to invest in our network, our people and latest technologies and services we must make a small increase in our prices.

On May 1st 2023, our prices for all Internet, TV and Bundle customers will increase by no more than 5%.*

We also invite you to check out our new Internet, TV and Bundle plans that may better suit your needs.  

We are proud to operate the strongest, fastest and most reliable network in Curacao and we want you to know that we will continue to work to equip you with the very best value and service experience. Like you, we’re all riding this wave of economic instability and we are committed to doing all we can to minimise the effects on our products and services as they are vital to our everyday lives.

We are always here to help. If you have any questions or need assistance, you can contact us by calling 9363

Thank you for choosing Flow.

 

*Voice is excluded from any rate increases.

Your 3G phone and other 3G devices will no longer work on the major mobile carriers in the USA as a result of the decommissioning of their 3G technology which will be phased out across the networks during 2022. This will be effective as at the following dates:

NetworkTermination Date
AT & TFebruary 22, 2022
T-MobileJuly 1, 2022

The Technician will hand a self-installation kit to the customer at their door and exit the external premises.

No, you cannot combine individual services into your own bundle. For your convenience, we have already made exciting bundles that bring you great services and value. Visit our bundles page to learn more here.

Chippie’s Hybrid plans allow you to get the best of mobile postpaid and prepaid services combined. You get full control over cost with no overages and the peace of mind of a postpaid plan. It’s a combo bundle that will cater to all your connectivity needs with no surprise overages. Visit us here to learn more about our hybrid plans.

The Campaign is a promotion for all FLOW prepaid customers, smartphones can be won weekly when customer Tops up with ANG 5 or more

If you wish to adjust your internet package, contact our call center at 9363, e-mail us at getflow@cwc.com or visit us in store today.

The Tourist SIM has a validity of 30 days; after the 30-day period, a new SIM must be purchased. It is not possible to activate any regular Data, Talk or Combo bundle on the Tourist SIM.

Your remote can operate up to five devices, including cable set top terminals, televisions, VCRs, DVDs and audio for CD players. Other special features include:

  • Memory Guard®: Eliminates reprogramming after battery changes.
  • Time Out: Shuts remote off if any button is pressed and held for 45 seconds. This extends battery life in the event the remote becomes lodged under or between heavy objects.
  • Reset: Lets you reset your remote to its original default settings. To do this press, the CABLE and OK button together and hold both buttons down until the CABLE button lights up. Then press MENU, then MENU again. The CABLE button will blink and go out.

Plan di Komprenshon (Blue Plan) has been created for customers, whose accounts are about to be terminated. With Plan di Komprenshon, Flow gives customers an extra chance to pay an overdue balance without losing services completely. They will receive a special package with minimum speed, channels and/or fixed voice plan at no costs.

Flow’s VOD is an advanced service designed to enhance your television experience by enabling you to select and watch video content of your choice on your TV. VOD offers a wide range of programs including feature films, new releases, TV series, kids/family programming, concerts, and music videos. Local and adult content is also available to customers at their convenience. With VOD, you have all the functionality as a traditional DVD player when viewing movies from the VOD library; namely, Fast Forward, Rewind and Pause.

The Summer Promotion is event where prizes can be won when applying for our services.