Page 4 | Flow | Curacao | 363179078| FAQ

Do I need to reprogram my remote after I change the batteries?

No. Your remote control has Memory Guard which eliminates the need for reprogramming after battery changes.

When is a customer eligible to move his/her account to Plan di Komprenshon?

If a customer has an overdue account that is in soft disconnected state, with 2 or more overdue invoices and is on the list to be terminated. If this customer is not able to enter a payment arrangement, then he/she will be moved to Plan di Komprenshon.

Who do I call if I am having trouble with my VOD service?

If you are having trouble with your VOD service, please contact a Flow Customer Service Representative at 9363.9363.

How long does this promotion last?

The promotion starts on July 27th and ends on August 31st

Do the unused minutes in my package rollover to the following month?

We're sorry, but your unused minutes do not rollover to the next month.

How do I activate my service?

please use the following steps to activate your service:

1. Log on to the activation portal at https://activate.discoverflow.co/#/curacao

2. Sign in by completing all the fields with your information, including your Order Number & Account Number.
You will find both numbers in the welcome email we sent you earlier.

3. From the main menu, select My Services and click ‘continue’ to start your service activation.

4. Enter the 12-digit CM MAC number located at the bottom of your modem and click ‘continue’

5. Next, click ‘activate’ and that’s it. Your service will be activated shortly after completion of the above steps.

When do I have to start paying a late fee?

Late fees will be applied on the first of every month when you have an overdue balance.

There's no dial tone.

Here's a list of things to check:

Check that the cable (from outside) is securely attached to the back of the modem and that it's not cracked or broken. If it is cracked or broken, please call our Customer Care Call Centre at 59997893569 59997893569.
Check that the modem is securely plugged into the electrical outlet and that the modem's power and battery lights are on.
Check that your phone cables are securely plugged in and are not cracked or broken. If necessary, secure the connections or replace the cracked or broken cords.
Make sure that all phones connected to the line are hung up properly.

Where do I get my Parental Control PIN and Purchase PIN?

Click here for instructions on how to use parental controls and your parental control PIN.

How do I add data to my plan?

To add more data you can use the App (or send the SMS ‘extra data’ to 3434). At this time, the prepaid terms and conditions apply. On the first day of the next month, you will start with a new balance of the combo bundle, including any remaining balance from the reloaded credit.

Using your quota:

The 3000 minutes and 100 SMS are for on-net, off-net and international calling.
You can use a maximum of 200/300 minutes to call off-net and international destinations.
The calling minutes and SMS messages of the selected Hybrid Plan cannot be carried over to
the next billing period. All units not used will be forfeited.
If all the units are used in the billing cycle, you have to reload the core balance with credit in
order to continue the use of the service.

Why is my first invoice higher than the amount I signed for?

The invoice period at Flow runs from the first of the month, for a complete month. When your installation is done in the middle of the month, your first invoice will contain the remaining days of the previous month plus the new amount for the coming month. We advise you to pay the remaining days of the first month a couple days after the install was done.