Page 8 | Discoverflow | Curacao | 707454813| FAQ | troubleshooting

Upon installation, eight LEDs on the front of the modem will appear blinking one by one:

A Power LED , down LED ,up LED online LED , 2 Wi-Fi LEDs , and
2 telephone LEDs .

Once the first 4 lights become solid, the modem is now ready for use the 2 Wi-Fi LEDs would flash once you
are connected to and using Wi-Fi.

The Telephone LEDs only light if you have Telephone service active, and they blink when the phone is in use.

Yes. If you have 4G LTE or 5G devices you will still be able to use your device to access data roaming services in the 4G LTE or 5G network coverage areas. This means that customers will still be able to use their mobile apps to make calls, send texts, check emails, browse and watch content.

Upon installation, three LEDs on the front of the modem will appear blinking one by one:

a Wi-Fi symbol , two arrows indicating connectivity and a telephone LED .

Once these lights become solid, after approximately 10 minutes they disappear and only the power LED will remain lit, white if you have all services (data and voice), orange if you have data services only.

The modem is now ready for use.

To place international calls dial: +(country code) area code - number. Note: Credit must be added to the account/ number in order to be able to make international calls.

There are two main ways to minimize unauthorized VOD purchases. We encourage you to put the necessary restrictions in place to further secure the purchases made:

• The parental control feature can be accessed using the menu button on the remote control. The parental control feature allows you block the appearance of certain titles from appearing on the EPG and to lock certain channels, which can be only accessed by a Parental Control Personal Identification Number (PIN).
• The second option is a special Purchase Personal Identification Number (PIN) to complete VOD orders, which allows for the viewing of any content purchased.

Our Store at Salina is located at Fokkerweg 52

Once the modem is plugged in, the modem comes on automatically
if the modem does not come on when plugged in, you can unplug the power cable from the wall outlet, plug
it back into a different outlet, wait for it to start up as described in “How do I know if the modem is working?”.
Wait a few minutes then try to establish a connection.

In order to access traditional voice roaming on 4G LTE or 5G networks , you will need to have a VoLTE (Voice over LTE) capable 4G LTE or 5G device. This is the functionality that makes it possible for voice quality calls to be made over the LTE/4G mobile network. This feature will need to be activated on the device in order for you to be able to make these calls.

At this time, we are in the process of improving our network to implement the VoLTE capability to facilitate traditional voice calling while in the USA. We will update our website as soon as it is available.

Once the modem is plugged in, and the power switch is on, the modem comes on automatically. If the modem
does not come on when plugged in;

• Check that the power switch is on. (This can be found below the cable connection.)
• If the switch is on, turn off the power switch, then turn it back on and try to re-establish connection, wait a
  few minutes for the modem to start up, then try for a connection.

Alternatively, you can unplug the power cable from the wall outlet, plug it back into a different outlet, ensure
the power switch is on, wait for it to start up as described in “How do I know if the modem is working?”. Wait
a few minutes then try to establish a connection.

If you have forgotten your Parental and/or Purchase PIN, please contact a Flow Customer Service Representative at 9363. 9363.

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