Page 9 | Discoverflow | Curacao | 1349639394| FAQ | troubleshooting

If the service is still not working after following the steps provided above, please call us at 225-2273 and select option 3. Our Agents are available Monday to Friday: 8:00am-4:30pm, Saturday: 8:00am-3pm

If you have forgotten your Parental and/or Purchase PIN, please contact a Flow Customer Service Representative at 9363. 9363.

You can also enter the promotion and qualify to win a prize

Once the equipment is installed and the power switch is on, the modem will go through its own power cycle,
you can see this by observing the lights on the modem.

A Power LED , down LED ,up LED online LED , 2 Wi-Fi LEDs , and 2 telephone LEDs .

Once the first 4 lights become solid, the modem is now ready for use.

If the lights down LED ,up LED online LED LED, remain blinking, please call us at 225-2273 and select option 3 .

If successful, proceed to connect your devices. Look below your modem for you Network/SSID.

When you identify your Wi-Fi connection, enter your Wi-Fi password. Open a browser to verify connectivity

• Upgrade your device from 3G to a 4G LTE or 5G one that supports VoLTE
• Upgrade your SIM card to an LTE SIM
• Ensure that you subscribe to a suitable roaming package before departing
• When the VoLTE functionality is available on our network:
  • Ensure that VoLTE feature in your device is activated and updated with the latest version
  • Ensure that VoLTE is switched on prior to travelling

Once the equipment is installed and the power switch is on, the modem will go through its own power cycle,
you can see this by observing the lights on the modem.

The Wi-Fi symbol , two arrows indicating connectivity and a telephone LED .

Once these lights become solid, after approximately 10 minutes they disappear and only the power LED
will remain lit, white if you have all services (data and voice), orange if you have data services only.

If the lights connection lights remain blinking, please call us at 225-2273 and select option 3.

If successful, proceed to connect your devices. Look below your modem for you Network/SSID.

When you identify your Wi-Fi connection, enter your Wi-Fi password. Open a browser to verify connectivity

Yes, if you Sign up for or Upgrade a Bundle or add an additional set top box, you qualify to win a prize

There is a sticker located at the bottom of your modem with your Network name and Password.

There is a sticker located at the bottom of your modem with your Network name and Password.

Please call us at 225-2273 and select option 3. Our Agents are available Monday to Friday: 8:00am4:30pm, Saturday: 8:00am-3pm

Please call us at 225-2273 and select option 3. Our Agents are available Monday to Friday: 8:00am4:30pm, Saturday: 8:00am-3pm