Page 7 | Discoverflow | Curacao | 203781606| FAQ | troubleshooting

When the customer has agreed to and entered a payment arrangement (refinance plan) or has cleared the overdue balance.

Customers have a 24-hour window to view general content and a 12-hour window for adult purchases. Customers can watch their selection as many times as they want during that period. 

Existing customer - Your Billing cycle will continue as usual.

New customer – Billing will start once you activate the service. We encourage you log on to the activation portal to activate your service right away.

Yes. All prepaid and postpaid services on 3G devices in the US will be impacted – voice, data and SMS.

Existing customer - Your Billing cycle will continue as usual.

New customer – Billing will start once you activate the service. We encourage you log on to the activation portal to activate your service right away.

You can find our bank details on your Flow bill. See screenshot below for visual.

billing

Upon installation, three LEDs on the front of the modem will appear blinking one by one:

a Wi-Fi symbolwifi-grey , two arrows indicating connectivityroll and a telephone LEDcall .

Once these lights become solid, after approximately 10 minutes they disappear and only the power LEDsome will remain lit, white if you have all services (data and voice), orange if you have data services only.

The modem is now ready for use.

If you'd like to automatically pay your Flow bill every month, visit our Flow Payment Office to fill out and approve a standing order form. Find your closest store on our store locator page here

The phone can be picked up at the Salinja Store or at Arrarat, unless you are invited to participate in the media event for the awarding of prizes in this campaign. In such case you will be handed your new phone during the event.

After the data quota has been used, it is not possible to activate more data on this SIM. It will be necessary to purchase a new Tourist SIM. The number of minutes and SMS received with your Tourist SIM, can be used to local numbers. When you have used all of these, you can continue calling or texting by adding call credit to your account. Note that credit must be added to the account/ number to be able to make international calls. Click here to learn more about the different ways you can add credit.

Until the overdue is paid off completely or if the account is terminated. Currently there is no maximum period determined for how long the customer is allowed to stay on Plan di Komprenshon.

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