Page 2 | Discoverflow | Curacao | 373964636| FAQ | troubleshooting

The Technician will hand a self-installation kit to the customer at their door and exit the external premises.

Residential accounts will get a late fee of 5.30 NAF (including OB) and Business Cable modem accounts will get a late fee of 10.60 NAF (including OB) when the invoice is not paid on time. Please note that for Enterprise customers (Columbus Business Solutions) other fees are applicable.

Yes. This allows you to decide and manage what is appropriate for viewing by your children. It enables you to restrict the viewing of certain channels, movie types, cloud video recordings, content, and time periods.

Your mailbox number is your 11-digit local telephone number assigned by Flow, starting with 5999. So, if your phone number is 789-2789789-2789, your mailbox number is 5999-789-27895999-789-2789.

You can check out the replacement costs here.

Here’s a list of things to check:

• Make sure there's electricity going to the wall outlet where the phone base for is plugged in and check that the handset is charged.
• Double-check that the phone is working properly. Try connecting a phone that you know for certain is working.
• See if you've got a pre-recorded message on your phone about temporary suspension of service. If you do have this pre-recorded message, please contact Flow's Customer Care Centre at 9363.9363.
• If you still can't dial out, then please contact our Customer Care Centre at 9363.9363.

1. Dial 12 followed by # from the home phone you wish to recharge or dial 0801-0101 from another home phone or Chippie number
2. Press 2 for Home Phone Prepaid (or Telefásil)
3. Key in the PIN on your TILIN card followed by # (e.g. 1234 5678 9789#)
4. Listen to your new balance and hang up or press 99# to place a call.

• Online via online banking (direct deposit)
• In-person at our own retail locations. Click here.
• In person at a 3rd party location. Click here to find locations.

Click here for more information regarding how and where to pay your bill.

Paperless billing is free for all customers. Printed bills will include a cost of 5 ANG.

Using your credit card, Top Up from the comfort of your home or send credit to loved ones so they can stay connected. Click here to Top Up Now.

Cloud video recording allows you to record and playback television in Standard Definition (SD) or High Definition (HD), play a recorded program even when the program has not ended, skip, fast forward, pause and delete a recorded program or series. You can also record multiple programs when watching another program and even when the television set is turned off. You can also view free previews of TV programs.