Page 2 | Flow | Curacao | 890235678| FAQ

How and where do I pay my bill?

Online via online banking (direct deposit)
In-person at our own retail locations. Click here.
In person at a 3rd party location. Click here to find locations.

Click here for more information regarding how and where to pay your bill.

Why will my 3G Phone stop working while roaming in the USA?

Your 3G phone and other 3G devices will no longer work on the major mobile carriers in the USA as a result of the decommissioning of their 3G technology which will be phased out across the networks during 2022. This will be effective as at the following dates:

Network	Termination Date
AT & T	February 22, 2022
T-Mobile	July 1, 2022

To what extent will there be contact between the technician and the customer?

The Technician will hand a self-installation kit to the customer at their door and exit the external premises.

Can I create my own bundles?

No, you cannot combine individual services into your own bundle. For your convenience, we have already made exciting bundles that bring you great services and value. Visit our bundles page to learn more here.

What is a Hybrid Plan?

Chippie’s Hybrid plans allow you to get the best of mobile postpaid and prepaid services combined. You get full control over cost with no overages and the peace of mind of a postpaid plan. It’s a combo bundle that will cater to all your connectivity needs with no surprise overages. Visit us here to learn more about our hybrid plans.

What is the Top up 5 and Win a smartphone weekly?

The Campaign is a promotion for all FLOW prepaid customers, smartphones can be won weekly when customer Tops up with ANG 5 or more

How do I change my internet package?

If you wish to adjust your internet package, contact our call center at 93639363, e-mail us at getflow@cwc.com or visit us in store today.

How long is my Tourist SIM valid?

The Tourist SIM has a validity of 30 days; after the 30-day period, a new SIM must be purchased. It is not possible to activate any regular Data, Talk or Combo bundle on the Tourist SIM.

What features come with my remote control?

Your remote can operate up to five devices, including cable set top terminals, televisions, VCRs, DVDs and audio for CD players. Other special features include:

Memory Guard^®: Eliminates reprogramming after battery changes.
Time Out: Shuts remote off if any button is pressed and held for 45 seconds. This extends battery life in the event the remote becomes lodged under or between heavy objects.
Reset: Lets you reset your remote to its original default settings. To do this press, the CABLE and OK button together and hold both buttons down until the CABLE button lights up. Then press MENU, then MENU again. The CABLE button will blink and go out.

What is Plan di Komprenshon?

Plan di Komprenshon (Blue Plan) has been created for customers, whose accounts are about to be terminated. With Plan di Komprenshon, Flow gives customers an extra chance to pay an overdue balance without losing services completely. They will receive a special package with minimum speed, channels and/or fixed voice plan at no costs.

What is Video-On-Demand (VOD)?

Flow’s VOD is an advanced service designed to enhance your television experience by enabling you to select and watch video content of your choice on your TV. VOD offers a wide range of programs including feature films, new releases, TV series, kids/family programming, concerts, and music videos. Local and adult content is also available to customers at their convenience. With VOD, you have all the functionality as a traditional DVD player when viewing movies from the VOD library; namely, Fast Forward, Rewind and Pause.