Page 3 | Discoverflow | Curacao | 465551031| FAQ | troubleshooting

If a customer has an overdue account that is in soft disconnected state, with 2 or more overdue invoices and is on the list to be terminated. If this customer is not able to enter a payment arrangement, then he/she will be moved to Plan di Komprenshon.

No. Your remote control has Memory Guard which eliminates the need for reprogramming after battery changes.

If you are having trouble with your VOD service, please contact a Flow Customer Service Representative at 9363.9363.

The promotion starts on July 27th and ends on August 31st

please use the following steps to activate your service:

1. Log on to the activation portal at https://activate.discoverflow.co/#/curacao

2. Sign in by completing all the fields with your information, including your Order Number & Account Number.
You will find both numbers in the welcome email we sent you earlier.

3. From the main menu, select My Services and click ‘continue’ to start your service activation.

4. Enter the 12-digit CM MAC number located at the bottom of your modem and click ‘continue’

5. Next, click ‘activate’ and that’s it. Your service will be activated shortly after completion of the above steps.

Late fees will be applied on the first of every month when you have an overdue balance.

Here's a list of things to check:

• Check that the cable (from outside) is securely attached to the back of the modem and that it's not cracked or broken. If it is cracked or broken, please call our Customer Care Call Centre at 5999789356959997893569.
• Check that the modem is securely plugged into the electrical outlet and that the modem's power and battery lights are on.
• Check that your phone cables are securely plugged in and are not cracked or broken. If necessary, secure the connections or replace the cracked or broken cords.
• Make sure that all phones connected to the line are hung up properly.

Click here for instructions on how to use parental controls and your parental control PIN.

View and download your bill online at MyFlow or miUTS.

Every month you will receive an email notification to let you know when your bill is ready to access.

Make sure that the APN settings are correct and set to Premium.