Discoverflow | Antigua | FAQ | Page 4 | faq

WPS stands for Wi-Fi Protected Setup. It is a wireless network security standard that tries to make connections between a router and wireless devices faster and easier. WPS works only for wireless networks that use a password that is encrypted with the WPA (Wi-Fi Protected Access) Personal or WPA2 Personal security protocols.

1. Check whether the LTE Unit’s indicator is steady on. If not, go to the LTE Unit’s web management page to enable the Wi-Fi function.
2. Check whether your computer/handset/tablet is within the range of the LTE UNIT. If not, adjust the placement of the LTE UNIT.
3. Check whether the Wi-Fi password is correct. Note that the Wi-Fi password is case sensitive. The default password is printed on the label at the bottom of the LTE UNIT. To change the password, go to the web management page.
4. Check whether your computer/handset/tablet network adapter supports 802.11b/g/n. If not, your computer/handset/tablet cannot connect to the LTE UNIT.
5. If the problem persists, please visit the nearest Flow store for assistance. Please do not press the reset button on the LTE unit as this will restore it to its factory settings. Note that restoring your LTE UNIT will erase all your customized settings.

• This means that your monthly data plan has been used. If you wish to upgrade your plan, please visit the Flow Store to speak with one of our sales agents.

• On: signal reception available (more bars mean better reception).
• Off: no reception.

• Steady cyan: connected to an LTE network.
• Steady blue: connected to a 3G network.
• Steady yellow: connected to a 2G network.
• Steady green: connected to an Ethernet network.
• Steady red:

  - The SIM card is not recognized, the PIN has not been entered, or the PIN verification failed.
  - Failed to connect to a mobile network or an Ethernet network.
  - Please contact your service provider for assistance.

1. Check whether the LTE Unit’s power indicator is steady on. If not, power on the LTE UNIT.
2. Go to the LTE Unit’s web management page to check the network status.

   – If no SIM card is detected, power off the LTE UNIT and disconnect the power adapter, reinstall the SIM card and try again.

   – If PIN code is not verified, enter the PIN code as required, and try again.

   – If no network is available, move the LTE UNIT to an appropriate place, such as beside the window, to get better signal, and try again.

   – If the dial-up connection failed, make sure the APN and account information are correctly set, and try again.

3. If the problem persists, please contact our support team at 1-800-804-2994 toll free or get one-on-one support at any of our Flow stores.

LAN stands for local area network, and WAN stands for wide area network. Use the LAN ports on your LTE unit to connect devices on your home network, such as computers or printers. Connect the WAN port to your modem or another device hooked up to the public internet.

- Steady on:

• At least one of the LAN ports is connected to a device.
• WAN port is connected to an Ethernet port.

- Blinking: data is being transmitted through a LAN port or the WAN port.
- Off:

• No device is connected to a LAN port.
• WAN port is not connected to an Ethernet port.

This is normal as it’s an indication that you connected an Ethernet cable on one of the unit’s ports.

You can check your cashback balance anytime by sending the word “BALANCE” to #4230 via SMS.