Discoverflow | Antigua | FAQ | faq

Absolutely! We have two family plans that can be shared. There’s one that can be shared between two people and another that can be shared among four persons. This way there’s something for everyone who’s included in the plan.

FLOW Lend is a service that allows Flow prepaid subscribers to access credit advance (loan) for their account. Flow Lend loans can be used for voice calls, data/Internet and sending SMS.

Message from Joe Mathieson

Country Manager

Dear Valued Customers and Partners,

Flow remains committed to supporting the nation in its efforts to battle the spread of the novel coronavirus (COVID-19). The safety of our employees, their families, our customers, and the communities where we operate is our primary concern.

Our new in-store procedures have been well received as they ensure that we comply with social distancing protocols and other guidelines issued by the Ministry of Health and Environment and the World Health Organization (WHO).

Our stores have been reconfigured to provide more personal space between customers and we have imposed a maximum limit of 10 customers in our stores at any given time. In addition, we now require all staff and customers to wear masks, and to sanitize their hands as they enter and leave our stores.

There are two great initiatives that we have introduced that continue to minimize foot traffic to the Stores and have both been a hit with our customers.

  1. Our new and convenient mobile store now comes to you. Customers can now conveniently obtain every service offered in our physical stores via our Flow Mobile Store. Please check our social media pages for the dates and times that our mobile store may be in a community near you.
  2. Additionally, we opened the Flow Virtual Store which offers all our traditional in-store customer service offerings over the phone or online. You can contact our team to answer any queries you may have, by sending an e-mail or send a WhatsApp message the numbers below:

    1-268-782-FLOW (3569) - for assistance with your mobile and broadband services

    1-268-789-FLOW (3569) - for assistance with your TV service

We also encourage you to use our easy and convenient online channels where possible. These include:

Flow remains committed to supporting the communities that we serve as we navigate through this crisis to a safer and better world.

We are hopeful that the worst of this pandemic is behind us and are encouraged by the sharp decline in new and active cases. The fact that over thirty two thousand citizens and residents have already received their first dose of the vaccine is good news as this is a critical factor in our collective efforts to return to a state of normalcy in our lives.

We encourage everyone to continue to be guided by the updates from the Ministry of Health and Environment.

Let’s continue to be kind and support each other, especially the less fortunate and more vulnerable among us. As a nation we have proved our resilience time and time again in the past as we overcame the challenges of natural and man made disasters. This pandemic is no different and we will get through this together and be that much stronger as a nation.

Keep safe!

Given the current developments with the novel Coronavirus (COVID-19) and guidance by the Ministry of Health, Wellness and the Environment, and the World Health Organization (WHO), we have implemented some changes to our retail store operations.

The changes which are aimed at safeguarding you, our valued customers and our team members Take immediate effect as follows:

  • All customer interactions will now be handled in a tent outside the Market Street (Judgement Square) and Woods Mall locations. This is to diminish the risk of direct person to person transmission in the confined internal store areas.
  • Customers are asked to place their orders at the tents. There are committed lines for each type of transaction. A dedicated team member will relay the request to staff members inside the stores for processing where necessary.
  • To ensure that we maintain the recommended social distancing practices we have clear demarcations for each que.
  • There is an increased security presence at the stores and tents; and additional customer care agents have been brought on board to help us provide you with the best possible service.
  • We respectfully ask you to utilize our alternative easy and convenient transaction options. If you have symptoms of the Coronavirus (coughing, sneezing, or difficulty breathing), please note that you will not be permitted to interact with our customer care agents.

We encourage and remind you of our easy and convenient transaction options for use where possible:


Sign up at


Download the MyFlow App in Play store or App store


Customer Care Dial 100 or 1-800-804-2994


Visit us at

Thank you for your understanding and cooperation.

We urge you to take all necessary steps to safeguard yourself and loved ones and to prevent the spread of the virus. If you suspect that you have had exposure to COVID-19 and are displaying symptoms, please self-isolate immediately and contact the COVID-19 hotline toll free at 462-6843 (46COVID)

To Our Valued Customers and Business Partners,

We are facing an unprecedented situation with the Coronavirus; developments are rapidly occurring, and decisions are being made in real-time that affect our colleagues, our families and our communities.

One thing that remains consistent and is critical in these challenging moments is the ability for you to communicate with one another, connect with your loved ones, and conduct your business as best as possible. We understand that the products and services we deliver to you are essential. We know you are relying on us to stay connected.

Flow’s leadership team is meeting continuously to assess and appropriately respond to the crisis as it evolves, to adjust our operations to maintain continuity, and to support the safety and health of those impacted. We are operating in accordance with guidance from the Ministry of Health, Wellness and the Environment and the World Health Organization.

We have put in place many virus-mitigating actions to ensure the health and safety of our customers and employees as well as steps being taken to keep you connected:

Health and Safety:

  • We have increased the frequency of cleaning high touch areas in our offices and stores.
  • We have trained our employees and external teams on best practices, and given them tools to help keep them and you safe in the event we need to visit your homes for installations and service checks.

Customer Service & Retail Stores:

  • Our Retail Stores will remain open, but please check opening hours as they may change for safety reasons. Store hours are available at:
  • We encourage you to use our kiosks to pay your bills to avoid long wait lines in store.
  • Please call our 24-hour Customer Call Service Team 1-800-804-2994 for assistance.
  • We ask that you download our MyFlow App in Google Play and Apple Store to; top up your prepaid plans, check your account status, pay your bills and access other relevant information.

Keeping Our Network Up:

We anticipate unprecedented connectivity demand ahead, consequently our network may be stretched to unpredictable levels. We are doing all that is possible to keep you connected, but you may experience some slow down periodically.

  • We have activated our emergency plan and our technical team will be working around the clock to fix any service interruption issues.
  • Hospitals, first respondent services, pharmacies, government institutions, banks, supermarkets, gas stations, our loyal customers and businesses will be prioritized.

We are dedicated to doing what is best for our customers and will continue to communicate the information shared by our government as the events unfold.

For more information visit We are by your side, keeping you connected.

You can redeem your cash back balance only once. It is better if you accumulate more and more cashback with your purchases and wait (before May 31, 2020) to request your voucher. The more you spend, the more cashback you accumulate. Once you have requested your voucher code, you will be excluded from campaign.

It is not possible to exchange your voucher for cash. You can use it to buy devices or accessories at selected Flow stores. 

Yes, you must have a minimum of $41 to redeem your cashback. There is a maximum of $811.

You can redeem your voucher until May 31, 2020.

Depending on the value of your voucher, you can purchase devices or accessories at selected Flow Stores via two different methods:

Voucher only: If the price of your preferred device or accessory is below or equal to the value of the voucher

Voucher + Cash: If the price of your preferred device or accessory is higher than the value of the voucher, you must use cash to complete the outstanding balance