Discoverflow | Antigua | FAQ | Page 12 | faq

Clicking the Balances section on the Home Screen will take you to different feature balance options showing what you currently have left.

Yes, your existing device will work on our network. But, to take advantage of the new speeds offered by 4G LTE you will need an LTE compatible device, LTE SIM card and LTE data plan.

LTE (Long Term Evolution) is a 'fourth generation' (4G) mobile service which will enable customers to access mobile data at far higher download speeds than previously available. Browsing the internet, downloading files and streaming videos will become almost instantaneous for 4G (LTE) customers.

We have 100% coverage Superfast 4G LTE across all two islands. That's everywhere.

Any unanswered call while roaming will be forward to your voice mail box. Once the caller records a message you will receive a message waiting indicator (an envelope icon). To retrieve a message:

1. Your Own Mobile telephone number
2. Press the * (asterisk) key as soon as your recorded greeting begins, and then follow the voice prompts to input your password, and play your messages.

Please note that when roaming to one of the locations in the Caribbean where Flow operates and Trinidad & Tobago, and your phone is switched on there is no charge for the messages that are delivered to your voice mail, you are only charged for the retrieval of messages.

If your are roaming anywhere outside of these location and your phone is switched on, if you have not deactivated the feature to call forward all calls, to voicemail and a call goes to voicemail, you will be charged for the delivery of the call to you abroad and then for the delivery back to your voicemail. You will also be charged for the retrieval of your voicemail message when you retrieve it.

For postpaid customers security deposits may be required but there are no monthly subscription fees for roaming access on either prepaid or postpaid service.

Handsets are categorized according to the following:

1. Dual Band - refers to the capability of GSM network infrastructure and handsets to operate across two frequency bands. This type of handset works in most of the Caribbean, USA and Canada.
2. Tri Band: A tri-band mobile will operate on three different frequencies; depending on the available network. This handset will work in Trinidad & Tobago, Martinique, Guadeloupe, Europe and the UK.
3. Quad Band: A quad band handset is operational on any of the four GSM frequencies. This is the ultimate global handset works anywhere in the world, provided we have a Roaming agreement with that country.

Note: Check that your phone battery is fully charged before you, travel and be sure to take along a power charger. For some countries you may require a power converter to change from 100V to 220V

Roaming lets you make and receive calls, send sms and exchange data outside of your home country. With roaming, you never have to change your number and you can be easily reached in most places in the world. Please refer to the roaming section of the Flow website to view the destinations where roaming is available.

No. One Rate Roaming charges are billed separately and are not included as part of your monthly bucket of free minutes, SMS or data. This applies to all plans including our Calling Circle and Closed User Group plans.

One Rate Roaming allows Flow Caribbean mobile customers to pay one standard roaming rate for all calls made and received while roaming with Flow.

This is in any of the 13 islands where Flow operates and in Trinidad & Tobago. Therefore, Flow customers will be billed at the same roaming rate regardless of which Flow market they visit.