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The invoice period at Flow runs from the first of the month, for a complete month. When your installation is done in the middle of the month, your first invoice will contain the remaining days of the previous month plus the new amount for the coming month. We advise you to pay the remaining days of the first month a couple days after the install was done.

Your invoice is created on the first of every month. If you made a payment after the first, it's possible it hasn't been processed by our system. It's also possible that Flow hasn't received the payment yet since bank transfers take a couple days to process. This will automatically be corrected on your next bill. If you get your next bill and it still appears that you haven't paid, please contact our call centre at 9363 so we can check your payment and correct this in our system.

If you'd like to automatically pay your Flow bill every month, visit our Flow Payment Office to fill out and approve a standing order form. Find your closest store on our store locator page here