Discoverflow | Saint Vincent | FAQ | Page 4 | all

Calls to destinations that are not included in the bundle will be charged the regular rates.

After exhausting the minutes in the plan, the customer will be charged the regular International rates to the destination being called.

This is a Fixed Line International Bundled minutes plan for residential postpaid customers only with a Flow Fixed Line. The customer can purchase a bundled of International minutes at a fixed monthly charge. These bundles can be used to call China, Puerto Rico, US Virgin Islands, USA, Canada, and UK Fixed.

If you change any of your services part way through the month, your next bill will include any refunded service charges for removed items, and partial charges for any added items.

Any partial month charge or credit covers the period from the date you changed your service to your monthly billing date.

If you've changed more than one thing, we'll combine those charges into one single partial month charge or credit.

If you've just joined Flow, you'll have a partial month charge for your services from the date you joined us up to the date of your first bill

We've all done it opened a bill and thought, I didn't call that number? In many cases, there's a simple answer, it may just be a one-off call to a person or company you rang on one occasion. For example:

Did you call your car insurance company to renew your policy, or call your gas or electricity company?

Did you enter any competitions on TV, or take part in a TV vote for something?

If it's not any of these, is it possible that someone else in your home made the call? It's worth checking with everyone to make sure. If you still think that it is not a call that should be on your bill, then please contact us.

If you're having problems paying your bills, we'll do all we can to help. Remember, the earlier you get in touch with us, the sooner we can work together to sort things out. Contact us at 1-800-804-2994 or email support@vincysurf.com

If you make a mistake entering the number and the payment transaction is concluded, you should contact Customer Care at 1-800-804-2994 or email to support@vincysurf.com

With your payment receipt, take note of the:

• Payment location
• Receipt number
• Payment date
• Amount paid and
• account number on the receipt

And contact us using one of the three easy methods below.

1. Chat Online with one of our agents
2. Email at support@vincysurf.com
3. Call at 1-800-804-2994

Paying your bill is easy.

• Go to www.discoverflow.co
• Log in with your specific username and password.
• Select your country
• Click on My Accounts.
• Click on Pay next to the account you want wish to pay
• Enter your amount you want to pay.
• Click the check box next to the account.
• Click the Recalculate link and then Next
• Enter your credit information and Click Next
• Confirm your payment information and then Click Submit to complete your bill payment

OR Pay any account using our FastPay Option simply by indicating the country and account number along with your card details

• Install anti-virus - Viruses are everywhere so install anti-virus software which will constantly update and protect your computer
• Monitor your kids internet use - Keep your computer somewhere where you can see what your kids are doing.
• Make sure you have Parental Control software and learn more about the risks to kids.
• Use spam controls - Make sure you have spam controls on your email.
• Use a firewall - Broadband connections allow others to come and take over your computer if you don't use a firewall.
• Be suspicious of scams - Many scams circulate over the internet and are often a way of getting you to hand over your personal details and take your money.
• Don't download files or emails - Be suspicious of all emails or downloads that people send you unless you know where they are from and they look genuine.
• Keep your computer in good shape - Ensure your software is up to date, back up your data and upgrade your computer periodically.
• Block Spyware - Spyware (also known as Adware or Malware) can infect your system monitoring what you do. You should install and use an anti-Spyware programme to clean this up regularly.
• Don't give out your personal information - 'Phishing' is a new internet phenomenon where a site or service pretends to be an established legitimate business in order to con people into giving away their private information.
• Use Common Sense - General vigilance is your best weapon. Risks are out there, so only trust people and sites you know.