Page 4 | Discoverflow | Saint Lucia | 509989661| FAQ | faq

Most recent 4G/LTE SIM cards will work with VoLTE. To check if you have an LTE SIM, dial *555# and the SIM status will be displayed on your phone. However, if you are unsure, please call our contact centre and speak with a representative by dialing 100 for consumer or 1-800-744-0222 for business.

Customers will still receive 2 separate bills, one with fixed services and another with mobile.

Customers must have at least 2 fixed services + mobile service with Flow to be eligible for discounts.

If your new service provider fails to meet promised quality of service, then you can reverse the porting (i.e. port back to your previous service provider) within 14 days of your porting having been completed. After that period has elapsed, you may not port the same number again (whether to your previous operator or to any other operator) for sixty (60) days after the port has completed.

• You will receive a bill for your usage up to the time your number is switched to the new service provider, and your service terminated with your current service provider.
• If you have not completed a minimum required term of the contract with your existing service provider you may be required to pay the outstanding balance of monthly rentals due under the contract. You should investigate this carefully with your existing service provider before switching in order to avoid any surprises.

The charges applicable to your service after switching will be on the terms and conditions of your new provider, and you will now be on their network. As such, charges may be different from those of your previous service provider, including increased charges for making calls from your new network to numbers on your previous network.

Not related to porting, however, note below that there may be contractual charges due as a result of ending your contract with your current service provider.

There is no charge for you to port your number. All porting charges are met by the network service providers.

No.

• Proof of identity, either a passport or driving licence.
• Post-paid customers only - A copy of a recent fixed telephone bill from your current service provider. The name on the recent mobile bill must match the name on the corresponding photographic identity document used to authorise the porting request. In the case of business accounts, proof of authorisation to deal with the account by the person submitting the request must be given.
• The working handset with the number to be ported.

Your porting process can be cancelled with no charge before you send the validation SMS to the special porting number 77678, set out in step 4 of the porting process (above). Once that SMS has been sent however, the process cannot be aborted.

No. Porting may happen on any business day.