Page 15 | Discoverflow | Saint Lucia | 575636681| FAQ | faq

LIME Broadband offers you the benefit of using internet AND voice services on the same line, at the same time, without any time-based internet charges OR internet related local call charges.

LIME Residential Broadband comes in two varieties metered plans and non-metered plans. They both use ADSL technology.

ADSL, Asysmmetric Digital Subscriber Line, is a technology that achieves more bandwidth over existing copper telephone lines.

Your MyCloud account will remain active for up to 30 days to allow you to transfer your data from the cloud. You will receive an email reminder about your account's expiry a few days before the expiry date. After 30 days the MyCloud account will be deleted.

Yes. Your MyCloud account will remain active until you make a request to cease the service or until you cease your MyPlan Postpaid data plan.

Loyalty Points may be used to purchase:

  • Mobile handsets
  • Modems (including 3G modems)
  • Netspeak MTA's
  • Redeem your points for American Airline AAdvantage® miles.

ADSL modems and Netspeak MTAs are free to customers taking up LIME services and as such are not sold. However, customers have the option of purchasing the equipment should it go faulty outside of warranty. Dealers do not have these (Netspeak MTA?s & ADSL Modems) as part of their inventory, as such LIME rewards points would have to be used in LIME Owned Stores only.

MyCloud makes it easy to secure, sync, and share digital content on your mobile devices and computers, automatically and wirelessly, via the cloud. MyCloud affords you the ability to seamlessly access content such as media files and documents while on the go. With MyCloud, there is little need to worry about file storage and device overload. It's your own cloud that you control, so you know that your videos, photos, music and documents are in one safe place your place.

When you sign up forMyPlan Postpaid data plan, you have an option to activate a free allowance of MyCloud storage.
To access your MyCloud account:
You need to login to the application on your device. During registration, you will be required to provide an email account. Once registered, you will receive a confirmation text with your pass code. This pass code will be required to login to their MyCloud account.

All MyPlan Postpaid data customers will receive a free allowance of MyCloud storage. The amount of free data is as follows:

No, currently MyCloud is only available to customers who have MyPlan Postpaid data plans.

MyCloud offers Applications for the most popular smartphone, tablet and computer platforms:
Android (2.x, 3.x and 4.x) smartphone and tablet - available on the Android Market iPhone, iPad and iPod Touch (iOS 4 and 5) - available on the Apple App Store

Your pictures, videos, files, contacts, and calendar are secured in your MyCloud account.The mobile app automatically uploads to the cloud all pictures and videos taken with the device, starting from when the app is installed and launched the first time. It is also possible to selectively upload other pictures and videos taken in the past or while the app was not active, through the proper command in the menu. For files, the app secures to the cloud all those contained in the MyCloud folder of the device.For contacts and calendar, the app considers the items linked to the MyCloud account.It is possible to control through the Settings panel if the refresh with the cloud should happen automatically or be manually triggered, if on Wi-Fi only or on mobile network as well, and if some of the sources have to be temporary deactivated.

You can secure to the cloud and sync with other devices:
Your favorite pictures, videos and any other file type; and Your Microsoft Outlook's contacts, calendar, tasks and notes.
Put in the MyCloud folder on your computer the files (pictures, videos, any type) you would like to add to your digital life, and you will be able to access them from the portal or from any other devices connected to your cloud account.
Files coming from the cloud (uploaded through the portal or from other your devices) will be auto-downloaded to the same folder.
Your Outlook data is also secured to the cloud, and available in the portal and in all of your devices: any change on one side is reflected on the others.