"If you are not seeing all of your channels – possibility exists the STB is on “HD only”.Using your remote go to:
"Please ensure the television input/source button on television remote is set to that based on the cable being used from the set top box to the television.
Ensure the CAT 5 cable is plugged in either LAN / Ethernet 2, 3 or 4 of the ONT.
Reboot ONT and STB"
While we hope to continue serving you, if you do need to disconnect your TV service, have a chat with us at any of our retail stores or give us a call at 1-800-804-2994.
Billing of your service will commence within 24 hours of collection of equipment from our retail store. Please be sure to attempt your service activation and contact us via1-800-804-2994 so that we can resolve any challenges as soon as possible.
We remain committed to ensuring we support you through this process. If we are unable to resolve your issue remotely, we will arrange for a technician visit to provide additional support.
Don’t worry, we are here to help!
If you encounter an issue and the suggestions in our troubleshooting guide have not worked, please give us a call toll free at 1-800-804-2994 and select the TV option when prompted.
Your self-install care package should include:
No, Home Rate Roaming will no longer be available to customers on our Legacy combo plans or on our current LTE and FMC plans. Customers on these plans must activate a roaming plan using *129#, via http://roam.topupflow.com/ or through the Flow TopUp App.
You will earn 1 Loyalty point for every $25 (local currency) billed to your Account. Points earned for the current month is held in a ?pending? state until your bill is paid. Please note, bills must be paid in full and on time N.B: The bill value used to calculate Loyalty Point excludes discounts or taxes.
No. Customers may only be signed up for a MyCloud account when they subscribe to a minimum 500MB MyPlan Postpaid data plan. Customers will only be able to sign in to their MyCloud account via the portal or mobile App using the login details provided in the SMS.
You will be able to continue accessing your account and maintaining your content, but you will be restricted from uploading new content until you have available space.
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