Dear Valued Customers and Partners,
At Flow we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.
Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.
Please see below, measures we are taking to help you stay connected, as well as some more information on how you can contact us:
At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry. We have now taken additional actions:
• We have increased our store and office cleaning to 3 times a day.
• We are frequently cleaning doors, counters and other high frequency touch areas.
• We have provided tools and trained our employees and external teams, to keep them and you safe, in case they need to install or do service checks inside your homes.
• We are following all World Health Organization (WHO) and National Emergency Management Advisory Committee (NEMAC) guidelines as they evolve.
We have many remote service solutions, that will allow colleagues to work from home and avoid crowded areas, however, our Customer Service team via our Regional Call Centre will continue to operate 24/7. Please continue using this medium to inform us of any service disruptions.
Our stores will remain open, but please check opening hours as they may change for safety reasons.
Store Hours are available at: https://discoverflow.co/saint-lucia/find-a-store
• Baywalk: MON-FRI 9AM – 6PM, SAT 10AM - 6PM
• Dayana: MON-FRI 8AM – 5PM, SAT 8AM - 1PM
• Soufriere: MON-FRI 8AM - 4PM, SAT 8AM - 12PM
• Vieux Fort: MON-FRI 8AM - 4:30PM, SAT 8AM - 12:30PM
Alternatively, you can download and use the MyFlow Self Care App to:
• View & Pay Your Bill
• Top Up
• Buy Prepaid Plans and Add-ons
Call us at 1-800-804-2994
Find us online at: https://discoverflow.co/saint-lucia/
Online Chat: https://discoverflow.co/saint-lucia/chat (9AM – 6PM EST)
Due to the unprecedented nature of this situation you may experience longer waiting periods given the extra demand and we ask for your understanding.
We are proud to own the most resilient and reliable mobile network in St. Lucia, with island-wide LTE coverage and we continue investing and upgrading our Fixed Network across the country to improve speeds and reliability. Due to the anticipated, unprecedented, connectivity demand ahead, we expect our network to be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience limited intermittent interruptions if traffic volumes reach critical levels. We have activated our emergency plan and our technical team, our “Heroes”, will be working around the clock to fix any service interruption issues to keep you, your family and businesses connected.
We are fully dedicated to doing what is in the best interest of our colleagues and customers and will continue to communicate the information shared by NEMAC and other Government agencies as the events unfold.
We are by your side, keeping you connected when it matters most!
If there is any problem with porting or for any other query during or after the porting process, you should contact your proposed new service provider, who will coordinate the complaints process (even though the problem may not have been caused by that provider).
No, mobile numbers can only be ported to other mobile service providers.
Jump customers are not required to pay a standard deposit but are required to pay $22.50 EC which represents their first month’s bill.
Yes. Prepaid customers will be notified that the plan is about to expire.
Bolt-on minutes, texts and data are for local home country use ONLY. The standard roaming charges will apply when roaming
Yes, prepaid service comes with voicemail. Retrieval of voicemail is free too!
No, the plan is available for use on all handsets. Customers wanting to use data will require a data enabled handset.
No, postpaid rollover is only available for our L, XL, XXL, and XXL Max combo plans and for select legacy plans.
Accessing your voicemail is free and easy.
Dial *123 and press SEND.
If you have already set up your voicemail you will hear "Welcome to the message centre please enter your passcode".
If you are accessing voicemail for the first time you will hear "Welcome to your message centre, I will be helping you to set up your own personal mailbox".
The first time you call your voicemail your temporary passcode will be 1234 and you can change it to a passcode with 4-10 digits of your choice using the menu.
After selecting the BlackBerry Plan option from the main menu (*129#) or through the direct code (*136#) you will be taken to the following screen. These options will allow you to check your plan status, change your plan, extend your service or enable the auto-renew feature.